Salesforce Application Support Analyst

Job Description

We are seeking a support professional with technical knowledge in Salesforce support to manage incident response, deployment monitoring, application monitoring, runbook execution, ticket management, and knowledge management across a multi-platform technology environment.

Key Responsibilities

• Respond to alerts and triage incidents
• Restore services during incident situations
• Analyze P3/P4 incidents and assign them to the respective problem tickets
• Monitor release health and validate service stability after deployments
• Monitor dashboards and validate alerts
• Detect anomalies across systems and applications
• Execute troubleshooting steps based on runbooks
• Restart services and clear stuck jobs when required
• Resolve L2 tickets and escalate to SDL when needed
• Maintain proper ticket hygiene
• Update runbooks and document solutions
• Create knowledge articles

Required Qualifications

• Technical knowledge in Salesforce support
• Experience with Datadog dashboards, log analysis, and APM tracking dashboards
• Experience supporting Java applications, UI applications, and APIs
• Knowledge of MuleSoft and Apigee
• Familiarity with Salesforce and Guidewire
• Experience with Kubernetes, Linux servers, and containers
• Experience using ServiceNow

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.