Salesforce Application Support Analyst
HTC Global ServicesRole Overview
HTC Global Services is hiring a mid-level Salesforce Application Support Analyst. This is a full-time role in Madison. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Job Description
We are seeking a support professional with technical knowledge in Salesforce support to manage incident response, deployment monitoring, application monitoring, runbook execution, ticket management, and knowledge management across a multi-platform technology environment.
Key Responsibilities
- Respond to alerts and triage incidents
- Restore services during incident situations
- Analyze P3/P4 incidents and assign them to the respective problem tickets
- Monitor release health and validate service stability after deployments
- Monitor dashboards and validate alerts
- Detect anomalies across systems and applications
- Execute troubleshooting steps based on runbooks
- Restart services and clear stuck jobs when required
- Resolve L2 tickets and escalate to SDL when needed
- Maintain proper ticket hygiene
- Update runbooks and document solutions
- Create knowledge articles
Required Qualifications
- Technical knowledge in Salesforce support
- Experience with Datadog dashboards, log analysis, and APM tracking dashboards
- Experience supporting Java applications, UI applications, and APIs
- Knowledge of MuleSoft and Apigee
- Familiarity with Salesforce and Guidewire
- Experience with Kubernetes, Linux servers, and containers
- Experience using ServiceNow
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
Frequently Asked Questions
How do I apply for the Salesforce Application Support Analyst position at HTC Global Services?
Use the Apply button above to submit your application directly to HTC Global Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Salesforce Application Support Analyst position at HTC Global Services located?
This position is based in Madison. HTC Global Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Salesforce Application Support Analyst at HTC Global Services earn?
HTC Global Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Salesforce Application Support Analyst role at HTC Global Services posted?
This role was posted on April 7, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start