Job Description

Dynamics 365 CRM Technical Lead

Overview

HTC Global Services is seeking a Dynamics 365 CRM Technical Lead to help design, build, and support a modern Customer Relationship Management solution in Microsoft Dynamics. This role is ideal for someone who combines strong hands-on development skills with the ability to architect solutions, guide technical direction, and translate business needs into scalable CRM capabilities.

You will play a key role in shaping the CRM platform, driving solution design, building customizations and integrations, supporting data migration, and helping ensure the solution meets the needs of business users. This is an excellent opportunity for a Dynamics expert who enjoys owning solution delivery from architecture through implementation while working closely with both technical teams and business stakeholders.

What You’ll Do

• Serve as the subject matter expert for the overall design, architecture, implementation, and integration of the Microsoft Dynamics CRM solution
• Define the logical, technical, and physical architecture for the Dynamics CRM environment
• Develop and enhance CRM capabilities in Microsoft Dynamics 365, with an emphasis on building a ready-to-use business solution
• Direct day-to-day administration, support, maintenance, monitoring, customization, and configuration of the CRM platform
• Develop in Microsoft Dynamics and help train others on best practices and solution development
• Gather and document requirements from non-technical business users
• Translate business requirements into effective system requirements and functional design documents
• Collaborate with business analysts, project managers, and technical teams to design and deliver technical solutions
• Support data migration to and from Microsoft Dynamics CRM
• Prototype and demo recommended solutions for users and stakeholders
• Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems as needed
• Provide ongoing technical support and end-user training
• Perform testing and quality assurance to ensure the solution meets business needs
• Assist with project planning, scheduling, and deployment of new CRM features

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or related field
• 7+ years of experience in the IT industry
• 3+ years of experience as a technical expert in an IT organization
• 3+ years of experience developing in Microsoft Dynamics
• Strong proficiency in Microsoft Dynamics 365 CRM development and customization
• Experience with JavaScript, C#, .NET, and Web Services
• Knowledge of Dynamics 365 APIs and SDKs
• Understanding of Customer Relationship Management solutions
• Experience with SQL, database management, and data migration techniques
• Strong communication, teamwork, and problem-solving skills

Preferred Qualifications

• Master’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
• Experience building a CRM solution in Microsoft Dynamics from design through development and deployment
• Strong understanding of CRM data modeling, workflows, and user interface customization
• Familiarity with Microsoft Power Platform, including:
• Power BI
• Power Automate
• Power Apps
• Familiarity with Microsoft SharePoint

Why This Role Stands Out

• Opportunity to help shape and build a key CRM platform from architecture through implementation
• Visible role with impact across business process improvement and customer relationship management
• Strong mix of solution design, hands-on development, integration, data migration, and user enablement
• Collaborative environment working across business and technical teams
• Chance to influence both technical direction and long-term platform success

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.