We are currently seeking an experienced professional to join the Payment Operations team, Mumbai.

GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

Job Introduction

The Assistant Manager, Payment Operations, will support the Manager of Payment Operations in the day-to-day payment processing activities. This role involves ensuring the processing, efficiency, accuracy, and compliance of payment transactions, as well as assisting in the continuous improvement of payment processes.

Principal Responsibilities

• Manage and control daily operations and administration of the Payment services unit (which includes Payment Processing, Vendor management, etc.). In order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of employees and vendor staff in the given unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Ensure an effective Business Continuity plan is in place for the unit.
• Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.
• Ensure Daily Control Functional Checklist is updated by all team members and held on records.
• Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
• Monitoring & assessment of performance of reporting staff with the help of Production management systems
• Setting discipline for routine activities. Leading of example and ensuring deadlines are met.

Impact on the Business

• Ensure that there is improvement in productivity for transaction processing and service delivery.
• Conduct User Acceptance Tests (UAT)
• Ensure all the policies and procedures are being adhered scrupulously.
• Ensure all payment operations activities are performed smoothly and that deadlines are met.
• Vendor management and Co-ordination.
• Cost Management.

Customers / Stakeholders

• Contributes to building good customer relations and maintaining a high level of customer service.
• Understand and implement customer requirements. Ensure highest level of engagement with business groups and IT.
• Identify training needs and ensure training requirements are met.
• Manage the operational risk associated with the role and safeguard the interest of the bank.
• Ensures audit recommendations / Compliance issues.
• Reporting / Preparation of returns.
• Business Continuity Plan (BCP)

Role Requirements / Education Qualifications / Certifications / Experience:

• Education: Bachelor's degree in Finance, Business Administration, or a related field
• Experience: 3-5 years of experience in Operations is preferrable. Freshers can apply.
• Skills: Strong understanding of payment processing systems, excellent analytical, problem-solving skills and customer centric approach to support Business growth.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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