Job Description

Responsibilities

• Key technician for day to-day IT support of the employees including on-site and remote support
• Manage IT Endpoint inventory including computers, monitors, input devices (mice/keyboards/trackpads), printers and printing supplies, and headphones/AirPods.
• Stakeholder in endpoint lifecycle process including procurement, lifecycle management, and retiring of endpoint devices and peripherals
• Triage cybersecurity related endpoint issues
• Perform onboarding duties for the employees including equipment shipping, peripheral device procurement, endpoint device setup, and new hire orientation
• Perform offboarding duties for the company including account and access revocation, equipment returns, and other required offboarding duties.
• Provide support to the company's users utilizing Jira ticketing system in order to track issues and collect data-driven metrics
• Support the company's meeting space technologies including Zoom/Google Meet Room hardware, displays, video bars, speakers, and microphones.
• Build and deploy IT approved operating systems, applications and software updates on endpoint devices utilizing device management systems such as Kandji and Microsoft Intune utilizing industry standard best practices for testing and validating packages prior to production deployment.
• Initiate, coordinate, and enforce the company's policies and procedures
• The primary goal for this role should be to ensure the company's employee technical needs are met

Skills and Experience :

• Educational Qualifications - B.Tech / B.E (IT, CS, ECE) / BCA / MCA / Diploma in Computer Engineering
• 6+ years of Desktop Support experience or equivalent IT experience
• Associates degree in a computer-related field or equivalent experience
• Experience with IT documentation and ticketing software (Jira preferred)
• Experience with business collaboration and communication tools (e.g. Google Meet and Zoom)
• Ability to prepare and interpret IT documents and step-by-step action plans
• Capability to install, diagnose, upgrade, and restore Apple and Windows based computers
• Familiarity with computer networking environments and terminology
• Familiarity with automation tools utilizing APIs
• Exposure to AI technologies - LLMs, RAG, Agentic AI
• Exceptional client-facing and teamwork skills
• Familiarity with project management software (Asana, Jira, Smartsheet, Microsoft Project, Microsoft Planner, or the equivalent)
• A+ and ITIL Certification preferred
• Microsoft and/or Apple certifications preferred

Soft Skills Required :

• Problem-solving & troubleshooting mindset
• Time management
• Excellent verbal and written english communication skills
• Ability to work in rotational shifts (if required)
• Documentation discipline

HOW WE WILL TAKE CARE OF YOU :

• Medical & Life insurance
• Motivating compensation
• Paid Holidays
• Great working environment
• Rapid career development opportunities