Manager, Services Segment Management

As the Manager of Services Segment Management, your primary role is to lead a team dedicated to specific activities, ensuring adherence to organizational policies and procedures. You will oversee the execution of services segment management programs, set performance objectives, and allocate resources to drive the success of services and solutions within the portfolio. Your focus will be on enhancing the overall customer experience by aligning strategies with organizational goals and improving business metrics. Additionally, you will promote collaboration for process enhancements and manage talent development, including recruitment and performance management.

Your key responsibilities will include:

• Managing a team of individual contributors and/or supervisors with a limited scope, ensuring compliance with organizational policies and procedures in a fair and consistent manner.
• Setting performance objectives, allocating resources, and overseeing the successful execution of services segment management programs.
• Ensuring the overall business success of specific services, solutions, or portions of the portfolio.
• Developing strategies and business plans aligned with organizational objectives to drive profitable growth and enhance the total customer experience.
• Monitoring and analyzing product and service business metrics to drive efficiency and profitability.
• Collaborating with cross-functional teams to identify and implement process improvements.
• Defining program objectives and KPIs, and guiding the team to meet expectations.
• Managing budgets and ensuring adherence to financial constraints.
• Identifying opportunities for process improvement and policy development.
• Handling talent management responsibilities including recruitment, performance management, coaching, and career development.

In addition to the above responsibilities, you will own customer operational relationships, manage account profitability, lead customer success and retention efforts, ensure demand forecasting accuracy, manage change orders and account optimization, conduct value reviews with customers, and develop senior management relationships.

Qualifications and Experience Recommended:

• Four-year or Graduate/Masters Degree in Business Administration or related discipline, or equivalent work experience.
• 10-15 years of job-related experience or 5-7 years of management experience in service business management or related fields.

Preferred Certifications:

• Project Management Professional (PMP), ITIL certified & experienced.

Key Skills:

• Strong customer relationship management skills.
• Financial acumen.
• Business development.
• Strategic thinking.
• Project management.
• Stakeholder management.

This job description provides an overview of your role as the Manager of Services Segment Management at HP, Inc. Please note that additional functions may be assigned as needed by management. As the Manager of Services Segment Management, your primary role is to lead a team dedicated to specific activities, ensuring adherence to organizational policies and procedures. You will oversee the execution of services segment management programs, set performance objectives, and allocate resources to drive the success of services and solutions within the portfolio. Your focus will be on enhancing the overall customer experience by aligning strategies with organizational goals and improving business metrics. Additionally, you will promote collaboration for process enhancements and manage talent development, including recruitment and performance management.

Your key responsibilities will include:

• Managing a team of individual contributors and/or supervisors with a limited scope, ensuring compliance with organizational policies and procedures in a fair and consistent manner.
• Setting performance objectives, allocating resources, and overseeing the successful execution of services segment management programs.
• Ensuring the overall business success of specific services, solutions, or portions of the portfolio.
• Developing strategies and business plans aligned with organizational objectives to drive profitable growth and enhance the total customer experience.
• Monitoring and analyzing product and service business metrics to drive efficiency and profitability.
• Collaborating with cross-functional teams to identify and implement process improvements.
• Defining program objectives and KPIs, and guiding the team to meet expectations.
• Managing budgets and ensuring adherence to financial constraints.
• Identifying opportunities for process improvement and policy development.
• Handling talent management responsibilities including recruitment, performance management, coaching, and career development.

In addition to the above responsibilities, you will own customer operational relationships, manage account profitability, lead customer success and retention efforts, ensure demand forecasting accuracy, manage change orders and account optim