Senior Customer Success Management Professional

Job Description

As a Sr Customer Success Management Professional here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.

You will report directly to our CX Program Management Manager and you’ll work out of one of our Ontario locations on a hybrid work schedule.

In this role, your impact on the company will be significant. By building strong relationships with customers and ensuring their success, you will contribute to customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.

Responsibilities

KEY RESPONSIBILITIES

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
• Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
• Proactively identify opportunities to upsell and expand customer accounts.
• Analyze customer data and provide insights to drive customer success and retention.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Stay updated with industry trends and best practices in customer experience management.
• Collaborate with senior leadership to develop and execute the customer experience vision and strategy.
• Provide regular updates and reports on program performance and key metrics to senior management.

Qualifications

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

The annual base salary range for this position is $90,000- $120,000 in GTA, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is for a current vacancy.

YOU MUST HAVE

• Minimum of 6 years of experience in customer success or account management.

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Strong problem-solving and negotiation abilities.
• Experience working with CRM software and customer success tools.
• Passion for customer success and satisfaction.
• Strong leadership and mentoring skills.
• Proactive and results-oriented mindset.
• Continuous learning and adaptability.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.