Job Description
- Be agile, innovating, and customer focused.
- Review operations with customers and assisting with defining and quantifying customer benefits
- Monitoring different UOP technologies process and identifying areas for improvement/optimization and assets requiring enhanced focus.
- Provide readily available technical solutions/ work to get the solution to our customers.
- Initial triage of technical issues with the escalation process to TS.
- Proactively communicate insights from trends, establish patterns, diagnostic investigations, and solutions to prevent future issues.
- Ensure upkeep of all solutions by troubleshooting the PM/PTA/PRA/POA/Benchmarking /Future Solutions on time to ensure high on-screen availability of the running solutions
- Apply data mining to handle unstructured data to derive technical insights.
- Perform descriptive and inferential statistics to summarize datasets.
- Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions
- Analysis of large amounts of historical data, determining suitability for modeling, data clean-up and filtering, pattern identification and variable creation, applying automated predictive analytics.
- The focus is to support product, system, and solution through designing and developing pipelines.
- Work with the team to innovate - next-generation BIG DATA monitoring tools (Analytics using exception-based /Artificial Intelligence/Machine Learning) and build an operation dashboard for the GSCs sustainability & efficient operation.
- Align with the Intention of the LST Business and ensure collective commitment for the GSCs Key results.
- Part of 24* 7 Operation of GSCCC Digital Insight
- Working in 24*7 Shift is an integral part of this role. Work with GSCCC Operation leader closely to make GSC as Center of Excellence
- AdditionalCandidate Qualifications:
- Passion for visualizing hidden relationships in technical data with ProSight
- Excellent verbal, written, interpersonal communication & effective presentation skills
- English language (oral and written)
- Ability to multi-task
- Be flexible to come in shift as a replacement in short notice
- Effective presentation, and communication skills
- Continuous learning and research-oriented mindset. Ability to think out of the box: Ability to come up with bright ideas and always looking at the next big thing in technology.
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Knowledge of Data Science Open Source is added plus.
- Proficiency in computer applications with emphasis on Data Analytics & Data Science is desirable
- Creative approach to process development and customer-centric behavior
- Comprehensive analytical, troubleshooting & problems solving skills.
- Ability to work independently and in a team environment, focusing strongly on delivering SMART data results and identifying alternative solutions when challenges arise from unstructured data.
- Ability to define the problem with limited information
- This role may require global customer-facing and internal/external travel, up to 10% of the time
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