Lead Director - Software Technology Vendor Management

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

POSITION

SUMMARY

CVS Health is looking for hands‑on, passionate people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, our team is seeking a Lead Director – Software Technology Vendor Management that will work with Technology Engineering organizations, ensuring efficient coordination of software acquisition, utilization, and license management activities.

This Lead Director will collaborate with sourcing, finance, asset management and contracts teams to successfully complete the acquisitions. The goal of this team is to strive to procure, replace, upgrade, evaluate and maintain software assets to meet capacity demand and technology requirements. We proactively support IT roadmap and long‑term vision with a focus on effectively managing Contracts, Products, Vendors, T&Cs, compliance, assets utilization, optimize costs, and risks.

Expectations

for the Role

• Collaborate with stakeholders to understand business needs and translate them into licenses acquisition requirements and coordinate efforts with procurement and contract team, while ensuring software quality, SLA, cost effectiveness, privacy, and compliance
• Be innovative and devise negotiation strategy and license matrix that is beneficial to the company and in line with IT's long‑term vision of product and technology roadmap
• Collaborate with product subject matter experts, procurement sourcing and contracts team, finance, asset management and renewal teams to achieve successful execution and effective maintenance of software contracts, performance, and deliverables
• Assist engineering teams in navigating technology and contract‑related matters, provide support and guidance to ensure effective utilization of technology and adherence to contract terms
• Provide guidance and support to leadership, stakeholders, procurement, and contracts teams on software evaluation, acquisitions, and maintenance of contractual terms
• Identify opportunities for cost savings and efficiency improvements
• Proactively negotiate favorable business terms and cost of third‑party software
• Optimize the utilization of products and assets through effective management
• Offer expertise and insights to assist in making informed decisions on contracts
• Cultivate and manage vendor relationships effectively
• Maintain a comprehensive understanding of the IT industry landscape and technological developments

REQUIRED QUALIFICATIONS

• 10+ years working within Information Technology or Software Engineering, focused within infrastructure engineering, application development, data engineering or large‑scale systems
• 5+ years hands on experience working on Datacenter, Infrastructure, Network and Cloud servers
• 3+ years of experience with third‑party technologies and vendor support management3+ years solving complex business or technical problems and proposing solutions

PREFERRRED QUALIFICATIONS

• IT Contracts Management

Skills

Excellent contracts management skills, with expertise in managing contractual terms, cost, compliance, and utilization of licenses

• Business

Skills

Ability to understand technical requirements and well experience in translating technical requirement into business discussions with non‑technical teams

• Leadership

Skills

Demonstrated ability to influence leadership, vendors, technical teams, and drive successful outcomes in a collaborative environment, with a focus on managing contracts with excellence

EDUCATION

Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

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