Role Overview
hireVouch is hiring a mid-level Technical Support Specialist. This is a full-time role in Richmond Hill. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Our client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. The role requires a focus on Microsoft technologies, with a significant emphasis on supporting Microsoft 365, Azure, and Windows. Additionally, knowledge of healthcare software is a plus.
This is an active posting for an open position. Candidates must be available to work onsite, 5 days/week located in Richmond Hill (Leslie and 16th Ave).
Responsibilities
- Handle Tier 1 issues, providing troubleshooting and resolution for software and hardware problems.
- Assist with installation, configuration, and support for enterprise software applications to ensure smooth and efficient operation.
- Diagnose and resolve hardware issues, including desktops, laptops, printers, and other peripherals.
- Provide support for operating systems, network connectivity issues, and system performance optimization.
- Maintain detailed records of incidents, solutions, and troubleshooting steps to ensure knowledge sharing and continuous improvement.
- Provide on-site support for urgent and complex issues that cannot be resolved remotely.
- Set up and configure new IT equipment, including desktops, laptops, monitors, and other peripherals.
- Perform regular maintenance tasks to prevent issues and ensure optimal performance of IT systems and equipment.
- Offer training sessions and one-on-one support to help users understand and utilize their IT resources effectively.
- Support and manage Microsoft technologies such as Microsoft 365, Azure, and Windows.
- Acquire and utilize knowledge of healthcare software and related technologies as necessary.
Requirements
- Proven experience in a Tier 1 IT support role.
- Knowledge of Microsoft 365, Azure, and Windows operating systems.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills and the ability to explain technical issues to non-technical users.
- Ability to document issues and resolutions clearly and concisely.
- Experience in a healthcare setting is a plus but not required.
Compensation: $45,000 - 50,000 CAD annually.
About hireVouch
hireVouch
hirevouch.com
Frequently Asked Questions
How do I apply for the Technical Support Specialist position at hireVouch?
Use the Apply button above to submit your application directly to hireVouch. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Specialist position at hireVouch located?
This position is based in Richmond Hill. hireVouch has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Specialist at hireVouch earn?
hireVouch has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Specialist role at hireVouch posted?
This role was posted on June 25, 2026 (21 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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