Senior Help Desk Technician
Hirekeyz IncRole Overview
Hirekeyz Inc is hiring a Senior Help Desk Technician. This is a full-time role in Hillcrest Heights. Part of Hirekeyz Inc's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role: Senior Help Desk Technician
Location:Washington, DC 20005 (Onsite)
Type: Full-Time
Overview
We are seeking a Senior Help Desk Technician to provide onsite IT support for a federal government client in Washington, DC. This role will serve as the primary point of contact for end-user technical support, ensuring reliable operation of laptops, mobile devices, enterprise applications, and network-connected equipment.
This is a hands-on, customer-facing position requiring strong troubleshooting skills and the ability to support both onsite and remote users.
Responsibilities
End-User Support
- Provide Tier 1 technical support for hardware, software, and network issues
- Troubleshoot Windows and macOS laptops and desktops
- Assist users with Google Workspace and Microsoft Office applications
- Provide desk-side support for onsite staff
Device Setup and Configuration
- Configure and deploy laptops, mobile phones, and tablets
- Install software and perform operating system updates
- Support device encryption and authentication tools
- Manage mobile devices using mobile device management systems
IT Systems Support
Support and troubleshoot technologies including:
- Google Workspace
- Microsoft Office
- Adobe Acrobat
- Network printers and scanners
- Mobile devices (iOS and Android)
- Voicemail and communication systems
- IT security tools such as CrowdStrike, Qualys, and authentication tokens
Help Desk Operations
- Track incidents and service requests in a ticketing system
- Provide timely issue resolution and escalate complex issues when needed
- Maintain accurate documentation of troubleshooting steps and resolutions
Asset Management
- Track and manage IT hardware inventory
- Support annual IT hardware and software audits
- Maintain device lifecycle documentation
Required Qualifications
- 5+ years of Help Desk or Desktop Support experience
- Strong experience supporting Windows and macOS environments
- Experience with Google Workspace/Google Cloud
- Experience troubleshooting network printers and mobile devices
- Excellent customer service and communication skills
- Ability to work independently in an onsite support role
Preferred Qualifications
- Bachelor s degree in Computer Science, Information Systems, or related field
- CompTIA A+ certification
- ITIL Foundation certification
- Google IT Support Professional Certification
- Experience supporting federal government environments
Frequently Asked Questions
How do I apply for the Senior Help Desk Technician position at Hirekeyz Inc?
Use the Apply button above to submit your application directly to Hirekeyz Inc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Help Desk Technician position at Hirekeyz Inc located?
This position is based in Hillcrest Heights. Hirekeyz Inc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Help Desk Technician at Hirekeyz Inc earn?
Hirekeyz Inc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Help Desk Technician role at Hirekeyz Inc posted?
This role was posted on March 17, 2026 (83 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Help Desk Technician role at Hirekeyz Inc require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Hirekeyz Inc lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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