Implementation Enablement Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking an Implementation Enablement Specialist to support workforce readiness for our Implementation organization by designing, building, and delivering impactful enablement programs aligned to customer onboarding excellence and business priorities.

This role will help equip our Implementation team with the knowledge, skills, tools, and operational resources needed to confidently onboard customers, guide implementation milestones, accelerate time-to-value, and drive successful go-live outcomes.

The ideal candidate will partner closely with Implementation Leadership, Product, Operations, Customer Experience, and Learning & Development to operationalize scalable enablement initiatives that improve onboarding consistency, employee readiness, and customer outcomes.

This is a highly cross-functional role focused on bridging product knowledge, implementation methodology, customer onboarding workflows, and operational execution to enhance team effectiveness and elevate the implementation experience.

This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.