Employee Relations Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Employee Relations Specialist is the embedded employee relations partner for the Technical Customer Care (TCC) organization, a high-volume frontline support environment operating 24 hours a day. This role independently owns employee relations matters from intake through resolution and serves as the primary point of contact for TCC leaders navigating performance, conduct, attendance, and workplace concerns.

This is an execution-focused role centered primarily on employee relations work. The person in this seat is expected to move matters forward decisively, coach leaders through difficult situations without over-escalating, and over time help reduce overall ER volume through stronger consistency, proactive coaching, and operational discipline. Approximately 75% of the role will focus on employee relations execution at the outset.

This role operates onsite in the Minnesota office and is part of the centralized People and Culture team, aligned to HR strategy, policies, and priorities set by the Senior HRBP.

This is a full-time, onsite role with occasional travel to Miami and other future office locations.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.