Clinical Coding Specialist (Australia)

WHO WE ARE

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then choose the challenge, choose Heidi.

The Role

We're looking for a Clinical Coding Specialist with deep expertise in Australian medical coding to guide the development of Heidi's AI scribe platform into compliant, billable, structured medical documentation.

You'll be the clinical coding expert who ensures our AI systems understand and apply Australian medical coding principles correctly, working directly with our engineering team to embed your expertise into automated systems that support clinicians seamlessly. You'll play a crucial role in defining coding accuracy standards, validation processes, and compliance frameworks that power millions of patient encounters across Australia.

WHAT YOU’LL DO

You'll work as the clinical coding subject matter expert to ensure our AI-powered systems meet the highest standards of medical coding accuracy and compliance for the Australian healthcare system

• Lead medical coding validation for AI-generated documentation, ensuring accurate application of ICD-10-AM, ACHI, and MBS item numbers across diverse clinical scenarios in both public and private settings
• Develop coding guidelines and protocols that translate complex Australian Coding Standards (ACS) into systematic processes our AI can learn and apply consistently
• Conduct quality audits of AI-coded documentation, identifying patterns, gaps, and opportunities for improvement in coding accuracy, DRG assignment, and compliance
• Collaborate with engineering teams to translate medical coding expertise into technical requirements, validation rules, and system improvements
• Work directly with Australian clinicians to understand documentation patterns, clinical decision-making, and coding challenges across private hospitals, and public health systems, and GP practices.
• Ensure regulatory compliance with Department of Health coding standards, Medicare Australia requirements, DVA guidelines, and private health insurer specifications
• Analyze coding data and metrics to identify trends, accuracy patterns, and areas for system optimization across our Australian customer base
• Stay current with coding updates including annual ICD-10-AM/ACHI releases, MBS schedule changes, and ACCD standards updates
• Support customer implementations by providing coding expertise during enterprise client onboarding and troubleshooting

WHAT WE’RE LOOKING FOR

• 3-5+ years of professional medical coding experience in Australian hospital, clinic, or health system environments
• HIMAA certification in Clinical Coding or equivalent qualification (university/TAFE clinical coding certificate)
• Expert-level knowledge of ICD-10-AM/ACHI and Australian Coding Standards (ACS) across multiple specialties
• Strong understanding of DRG (Diagnosis Related Groups) and AR-DRG classification system
• MBS knowledge and understanding of Medicare Australia billing requirements
• Multi-specialty coding experience including public/private hospital, GP, emergency department, and specialty clinic coding
• Experience with coding audits and quality assurance processes, including accuracy measurement and improvement initiatives
• Familiarity with EHR systems such as Epic, Cerner, Best Practice, Medical Director, Genie, or hospital PAS systems
• Analytical skills with ability to identify coding patterns, trends, and systematic issues
• Adaptability to work in a fast-paced technology environment and translate traditional coding processes into innovative AI-powered solutions

THE WAY WE WORK

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

We chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.