Clinical Associate

WHO ARE WE

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

THE ROLE

As a Clinical Associate, you sit within Customer Success at the centre of clinician adoption. Your remit is to ensure that clinicians and healthcare organisations derive immediate, tangible value from Heidi by embedding it into day-to-day clinical practice with precision and minimal friction.

This is a deeply operational, clinician-facing role. You will work directly with end users to understand how care is delivered in practice, and then translate those workflows into effective Heidi usage. That includes configuring templates, shaping documentation outputs, and aligning the product to the realities of different specialties, settings, and consultation styles. You will be heavily involved in onboarding and implementation across a range of customer segments, with particular focus on enterprise deployments.

A significant component of the role is in-person delivery. You will regularly travel to customer sites to support rollouts, deliver training, and work directly with clinical teams during critical adoption phases. This on-the-ground presence is essential in driving momentum, resolving friction in real time, and ensuring that Heidi is embedded effectively across organisations.

It’s a perfect role for an enterprising, bright, and gritty current or former clinician looking to break into the health-tech space.

WHAT YOU’LL DO

IMPLEMENTATION & ONBOARDING SUPPORT

• Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers.
• Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows.
• Deliver and support training sessions for clinicians and operational staff, both live and asynchronously.
• Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker.

CLINICAL WORKFLOW & MEDICAL KNOWLEDGE ENABLEMENT

• Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings.
• Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice.
• Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi.

TEMPLATES: DISCOVERY & SUPPORT

• Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements.
• Triage incoming template-related questions and recommend the right next step (reuse, small edits, or escalation).
• Make small, high-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption.
• Maintain simple, scalable guidance (how-to notes, examples, do’s and don’ts) that enables Customer Success to self-serve common questions.

CONTINUOUS IMPROVEMENT & COLLABORATION

• Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance.
• Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time.
• Contribute to evolving team processes that help Heidi scale implementation and clinical enablement.

WHAT WE’RE LOOKING FOR

• Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health).
• Strong interest in healthtech, AI, and improving clinical workflows.
• Clear, confident communicator with the ability to explain clinical concepts simply and practically.
• Organised and reliable, able to manage multiple onboarding tasks and support requests.
• Comfortable learning new tools and working in a fast-moving, ambiguous environment.
• Proactive, curious, and motivated to make clinicians’ working lives easier.
• Experience with AI tools, CRMs or customer support platforms is helpful but not required. Attitude, clinical insight, and willingness to learn matter most.

WHAT SUCCESS LOOKS LIKE

• Clinicians feel confident using Heidi early in their journey.
• Onboardings run smoothly with fewer workflow or documentation blockers.
• Customer Success teams are able to self-serve common clinical and template questions.
• Enablement materials and guidance improve continuously through real-world feedback.

WHAT DO WE BELIEVE IN?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

WHY YOU SHOULD JOIN HEIDI

• Real product momentum. We’re not trying to generate interest, we’re channeling it. This is a rare chance to create a global impact as you immerse yourself in Australia’s fastest growing start-up.
• Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
• Unmatched impact. Play a pivotal role at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day.
• Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.
• Global reach. Help shape our international expansion as we bring Heidi to key international markets.
• Growth and balance. Enjoy a personal development budget, dedicated wellness days, subsidised gym membership, and your birthday off to recharge.
• Flexibility that works. A hybrid environment, with 3 days in the office.

HEIDI’S COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.