Role Overview
Health Plan One is hiring a mid-level Manager Operations Support. This is a full-time role in CT Shelton. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
The Manager, Operations Support serves as a key liaison between Operations and cross-functional departments, including Finance, Sales, and Technology. This role leads a team responsible for resolving unpaid policy commissions, reconciling policy enrollment status, and ensuring the accuracy of carrier and policy data. The position oversees carrier plan builds, CRM (Landscape) configuration and updates, compliance call pull requests, and enrollment maintenance activities. Additionally, the Manager, Operations Support monitors and analyzes data across multiple systems, identifies and resolves discrepancies, supports quality assurance efforts, recommends process and system enhancements, and partners closely with operational and technical teams to ensure efficient, accurate reporting and enrollment management.Supervisory Responsibilities: Direct responsibility for a team of commission/reconciliation support specialists, sales support specialists and the Plan Build/CRM Admin
Duties/Responsibilities:
- Lead and develop the Sales Support team, ensuring productivity, training, career development, and timely completion of assigned work.
- Oversee policy commission reconciliation, unpaid policy research, and enrollment maintenance activities to ensure accurate carrier and compensation data.
- Monitor online enrollments, policy reconciliation reports, and enrollment transactions, identifying and resolving discrepancies with Operations, Finance, Technology, and carrier partners.
- Serve as the subject matter expert for enrollment and quoting systems, collaborating with Technology, Compliance, Sales, and vendors to support enhancements, testing, and system performance.
- Manage carrier plan builds, CRM (Landscape) updates, and system configuration changes, maintaining documented processes and data accuracy.
- Direct quality assurance and system maintenance activities, including compliance call pull requests, enrollment reviews, and carrier data validation.
- Partner with carriers and internal stakeholders to address operational issues, improve processes, and maintain strong working relationships.
- Communicate system enhancements, identify recurring trends or concerns, and escalate issues through appropriate channels to support timely resolution.
- Perform additional operational, research, and project-related duties as assigned.
Required Skills/Abilities:
- High School diploma or equivalent
- 5+ years of Medicare Insurance carrier experience
- Advanced Excel experience including VLOOKUP, pivot tables, Macro, and formulas
- Some Knowledge of Python, SQL & Copilot
Preferred Skills/Abilities:
Bachelor’s Degree
Physical Requirements:
Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
Reach with hands and arms occasionally
For Hybrid Roles:
Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
Occasionally moves about the office to access files, office machinery, and meet with others.
Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at hr@hpone.com
About Health Plan One
Health Plan One
1 other open role at Health Plan One on TryApplyNow.
Frequently Asked Questions
How do I apply for the Manager Operations Support position at Health Plan One?
Use the Apply button above to submit your application directly to Health Plan One. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager Operations Support position at Health Plan One located?
This position is based in CT Shelton. Health Plan One has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager Operations Support at Health Plan One earn?
Health Plan One has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager Operations Support role at Health Plan One posted?
This role was posted on July 21, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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