Role Overview
HCLTech is hiring a mid-level Technical Service Desk Analyst. This is a full-time role in Noida. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Key Skills Required:
- Excellent communication skills with experience in international voice support
- Hands-on experience in mobility-related applications and desktop/general system issues
- Strong troubleshooting skills in Outlook, VPN, Citrix, and VDI
- In-depth knowledge of MS Office/O365
- Experience in Telecom domain will be an added advantage
Roles & Responsibilities:
A. Key Responsibilities
- Handle escalated calls from L1 team with high efficiency
- Resolve tickets within agreed SLA timelines
- Ensure compliance with quality standards, regulatory requirements, and company policies
- Drive positive customer experience and CSAT through effective resolution and minimal AHT
- Update worklogs and follow escalation protocols
- Manage support queues and work towards timely case closures
B. Additional Responsibilities
- Participate in shift operations and ensure process compliance
- Collaborate with cross-functional teams for issue resolution
- Contribute to knowledge base and process improvements
Certifications:
Certifications in ITIL, Microsoft, Citrix, or Telecom-related domains are preferred but not mandatory
Frequently Asked Questions
How do I apply for the Technical Service Desk Analyst position at HCLTech?
Use the Apply button above to submit your application directly to HCLTech. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Service Desk Analyst position at HCLTech located?
This position is based in Noida. HCLTech has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Service Desk Analyst at HCLTech earn?
HCLTech has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Service Desk Analyst role at HCLTech posted?
This role was posted on March 19, 2026 (81 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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