Security Operations Consultant

Security Operations Role Overview:

The ServiceNow Security Operations (SecOps) Consultant is responsible for designing, implementing, and optimizing security response workflows on the ServiceNow platform. The role focuses on Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence, enabling organizations to detect, prioritize, and remediate security threats faster through automation and collaboration between Security and IT teams.

Required Skills

• Strong hands-on experience with ServiceNow Security Operations (SecOps)
• Solid understanding of: o Security incident management o Vulnerability management lifecycle o Threat intelligence and SOC operations
• Experience integrating ServiceNow with security tools (SIEM, scanners, identity platforms)
• Proficiency in ServiceNow configuration and scripting (Flow Designer, Business Rules, Script Includes, Reporting)
• Strong stakeholder engagement skills across Security, IT, and Risk teams

Key Responsibilities:

• Design and implement ServiceNow Security Operations (SecOps) solutions using out-of-the-box best practices
• Configure and optimize core SecOps capabilities: o Security Incident Response (SIR) o Vulnerability Response (VR) o Threat Intelligence
• Integrate ServiceNow with SIEM, SOAR, vulnerability scanners, and threat intelligence feeds to enable end-to-end security workflows
• Automate alert triage, enrichment, prioritization, and remediation across security and IT teams
• Enable risk-based prioritization by leveraging CMDB context and business impact
• Build security dashboards, KPIs, and executive reporting for incident trends, vulnerability posture, and response effectiveness
• Collaborate with SOC, IT, Risk, and Compliance teams to align security operations with enterprise processes
• Participate in pre-sales, solution workshops, and architecture discussions when required

Mandatory Certifications:

• ServiceNow CSA (Certified System Administrator) – Must
• CIS – Security Incident Response (CIS-SIR)
• CTA / CMA for senior architect roles