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Customer Service Representative-voice

HCLTech
Full Timemid
Nagpur, Maharashtra, INPosted April 4, 2026

Job Description

How to Apply Interested candidates can share their resume at: shine.albert@hcltech.com Job Title: Voice Process Executive (Freshers Only) Location: Nagpur (Work from Office) Employment Type: Full‑Time Job Summary: We are hiring Voice Process Executives for backend support processes. This role is strictly for fresh graduates looking to start their corporate career in a non‑voice environment.

Key Responsibilities

  • Handle customer queries via inbound and outbound calls.
  • Perform backend operations and data processing
  • Maintain accuracy while updating systems and records
  • Follow SOPs and quality guidelines
  • Meet productivity and quality targets Eligibility Criteria (Mandatory) - Graduation required
  • Eligible degrees only: B.Com, B.A, B.Ed, BBA
  • Pass‑out years: 2024 & 2025 only
  • Experience: Freshers only (experienced candidates not eligible)
  • Location: Nagpur locals preferred
  • Shifts: Flexible (Day & Night shifts)
  • Weekly Offs: Rotational
  • Transport: Own transport mandatory (no cab facility) Required Skills - Good written English communication
  • Basic computer knowledge
  • Typing speed: 25–30 WPM (preferred) Salary & Benefits - Competitive fresher salary
  • Paid training
  • PF, ESIC & statutory benefits
  • Career growth opportunities

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