Inside Sales Representative (West Region)

Job Title: Inside Sales Representative (West Region)

Department: Sales

Reports To: Director of Sales and Revenue Operations

Position Summary:

The Inside Sales Representative (Western Region) is responsible for developing new business opportunities, supporting territory growth, and serving as a key internal resource for customers, channel partners, independent representatives, value-added resellers, and the Regional Sales Manager. This role combines proactive lead generation, relationship management, sales support, product and configuration assistance, and CRM discipline to help drive bookings, revenue, and customer satisfaction.

Key Responsibilities:

• Proactively identify, cultivate, and pursue new business opportunities through targeted lead generation, outbound prospecting, and follow-up activities.
• Qualify inbound and outbound leads and route qualified opportunities to the appropriate sales channel, Regional Sales Manager, independent representative, or partner contact.
• Serve as an active member of the territory sales team by supporting the Regional Sales Manager with account development, opportunity management, appointment setting, and territory execution.
• Contribute to strategic territory planning by providing market insight, customer feedback, pipeline updates, and recommendations to support sales growth.
• Build, maintain, and strengthen professional relationships with existing customers, prospective customers, channel partners, independent representatives, end users, and value-added resellers.
• Provide responsive sales support to independent representatives, end users, and value-added resellers, including assistance with product information, configuration questions, availability, and quote coordination.
• Participate in monthly sales meetings by contributing accurate information related to pipeline activity, forecasted bookings, revenue expectations, and territory opportunities.
• Act as a first point of contact for sales inquiries and product configuration questions, ensuring requests are addressed professionally, accurately, and in a timely manner.
• Follow up on and coordinate requests for quotes, ensuring information is complete, deadlines are met, and internal stakeholders are aligned.
• Use and maintain multiple software applications, including CRM and sales support tools, to track customer interactions, opportunities, quote activity, and territory progress.
• Track, reconcile, and coordinate demo equipment to ensure accurate records, timely returns, and effective support for sales activities.
• Contribute expertise as a member of the inside sales team by identifying process improvements, sharing best practices, and supporting continuous improvement initiatives.
• Escalate customer issues to the appropriate Customer Service counterpart or internal stakeholder while maintaining ownership of communication and follow-up as needed.
• Schedule appointments and coordinate territory activities for the Regional Sales Manager to support prospecting, account engagement, and opportunity advancement.
• Partner with the Regional Sales Manager to keep CRM opportunities accurate, current, and aligned with the sales process.

Minimum Qualifications:

• MUST live in the Western region of the country.
• Minimum of five years of successful sales, inside sales, business development, or lead generation experience, with a proven ability to identify, develop, and advance new opportunities.
• Bachelor’s degree preferred; equivalent combination of education, training, and relevant work experience will be considered.
• Strong hunter prospecting mindset with the motivation, persistence, and discipline required to pursue new business and uncover customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport and communicate professionally with customers, partners, and internal teams.
• Strong account management, follow-up, and relationship-building skills, with the ability to balance customer responsiveness with sales priorities.
• Highly organized and detail-oriented, with a systematic approach to managing leads, opportunities, quotes, appointments, and sales-related activities.
• Demonstrated accountability, self-motivation, and ability to work independently while contributing effectively to a team environment.
• Ability and willingness to learn a detailed technical product line and translate product knowledge into practical sales support.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using Customer Relationship Management tools preferred.

Work Environment

• Work may be performed in an office, home office, or mobile work environment, depending on business needs and territory requirements.
• Role requires regular use of computer systems, phone, email, CRM tools, and other sales support applications.
• Travel may be required to support customer meetings, territory activities, sales events, or business needs.
• The position requires collaboration with internal sales, customer service, operations, and channel partner teams.

Company Details

Havis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being the trusted partner of choice for technology providers, enabling them to move business forward in a wide range of industries, such as Retail & Hospitality, Public Safety, Energy & Utilities, Warehouse & Distribution, Field Operations, Transportation & Logistics, Healthcare, and Military Defense.

Havis designs and manufactures market-leading Computing, Mounting, Power, and Transport Solutions. Our engineering and product development centers serve as the backbone of our commitment to excellence. With a team of highly-skilled engineers who have a deep understanding of design, manufacturing processes, and cutting-edge technologies, Havis consistently delivers products that set our market and industry standards and exceed customer expectations. Our state-of-the-art manufacturing facilities complement our engineering capabilities, allowing us to bring our design concepts to life with precision and efficiency. Our focus on quality and rigorous testing protocols ensures that our products are built to withstand the demands of real-world applications.

We are a dynamic and customer-focused company that continuously strives to meet and exceed the evolving needs of our valued customers. We firmly believe that collaboration lies at the heart of successful partnerships, and we actively engage with our clients to understand their unique requirements, challenges, and goals. By fostering open lines of communication, we work together to develop innovative solutions that drive safety, productivity, and, ultimately, customer satisfaction. Havis collaborates with partners and customers to provide product information, installation support, updates on industry testing and validation requirements to solve diverse challenges in the field.

Havis, Inc. - Website: www.havis.com

• Headquartered in Warminster, PA
• ISO 9001 and 14001 Certified - Quality Management System
• Fast growing company in a niche, growing marketplace
• Company offers Health, Dental, Vision and 401(k) Plan with employer match
• 100% employer paid STD, LTD and Life & ADD benefits
• Generous paid time off (PTO) and holiday benefits
• Competitive pay commensurate with education, skills, and experience

Prepared By: Human Resources

Approved by: Director of Sales and Revenue Operations