Service Desk Technician Hastings Council

Join Hastings District Council as a proactive Service Desk Technician focused on delivering high-quality IT support. Help resolve technical issues and fulfill service requests in a dynamic environment.

In this essential role, you will support the Council's IT systems and ensure smooth operations for users. Your responsibilities will include troubleshooting, managing IT assets, and promoting best practices in cybersecurity. A strong customer service commitment and effective time management will be vital to your success.

Key Responsibilities:

• Troubleshoot technical issues across hardware and software
• Resolve service requests with efficient solutions
• Configure, deploy, and manage IT assets effectively
• Engage in incident management and support projects
• Promote cybersecurity best practices within the team

Requirements

• Recognised IT qualification or relevant experience
• Familiarity with Microsoft environments and Windows OS
• Strong troubleshooting skills for varied solutions
• Excellent verbal and written communication skills
• Professional demeanor under pressure

Deliver exceptional IT services and support for Hastings District Council effectively.

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