VTOC Technician

Full Time

St. Louis, Missouri, United StatesPosted 7 days ago

Role Overview

Grvty is hiring a VTOC Technician. This is a full-time role in St. Louis, Missouri. Part of Grvty's Lifecycle hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Lifecycle roles is $100k-$135k (based on 500 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

ORBenefitsComplianceEEOCImpactVideoTeleconferencingOperations

Job description

What Impact You'll Have

Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support. The VTC Technician roles are critical in ensuring seamless, secure, and reliable enterprise communication. Operating within the VTOC, this position is responsible for the end-to-end lifecycle of video teleconferencing operations, from initial scheduling and endpoint installation to live session monitoring and advanced troubleshooting. The ideal candidate will be highly responsive, capable of managing complex escalations with engineering teams, and proficient in maintaining accountability through the Service Plus ticketing system to drive continuous system improvement.

What You'll be Owning

Operations & Incident Management
Monitor live sessions: Actively monitor VTC sessions, hardware, and conferences using the Cisco (TMS) & (CMS) to preemptively identify audio/video issues.
Tier I-III Support: Act as the first responder for VTC issues. Provide immediate remote support (via VNC Viewer or TMS remote control) and in-person technical assistance when required.
Ticketing & Trending: Leverage the Service Plus ticketing system to maintain strict accountability of problems and resolutions, identifying trends to recommend system improvements.
Scheduling & Event Coordination
Event Management: Schedule and manage local and remote AV/VTC events, including the reservation of physical room space across NCE Campus East and West.
Network Coordination: Resolve scheduling conflicts for NGA conference rooms across multiple networks.
Secure Comms: Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs for external agencies using the integrated JWICS scheduling system.
Session Services: Assist customers with recording VTC sessions as needed.
Engineering & Installation
Lifecycle Management: Perform new hardware installations, implement software/firmware upgrades, and modify existing setups across multiple vendor models of collaboration endpoints.
Escalation: Collaborate seamlessly with engineering teams to resolve complex or out-of-scope issues.
Documentation & Training
Technical Writing: Develop and maintain operational documentation (step-by-step troubleshooting guides) to be utilized by varying levels of support staff.

What You Must Have

TS/SCI with ability to obtain a CI Polygraph
US Citizen
Experience - 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
Technical Proficiency - Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints. Additional technical proficiency with devices from manufacturers such as AMX, Extron, Crestron, and planar.

What Would be Nice to Have

Education - (AA) or (AS)
DoD 8140 IAT Level II Compliance or higher.
Security+ Certification

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details.  A member of the HR team will respond to your request within 2 business days. 

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.

About Grvty

Grvty

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Frequently Asked Questions

How do I apply for the VTOC Technician position at Grvty?

Use the Apply button above to submit your application directly to Grvty. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the VTOC Technician position at Grvty located?

This position is based in St. Louis, Missouri. Grvty has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a VTOC Technician at Grvty earn?

Grvty has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the VTOC Technician role at Grvty posted?

This role was posted on July 15, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.