Senior Field Services Representative

Full Timesenior

Sterling, Virginia, United StatesPosted 16 days ago

Role Overview

Grvty is hiring a Senior Field Services Representative. This is a full-time role in Sterling, Virginia. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

What Impact You'll Have

GRVTY is seeking a CONUS-based Field Service Representative (FSR) to maintain regional PACOM USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis.

As a fly-away Field Service Representative (FSR) you will support tasks at various OCONUS locations. This role requires the ability to travel on short notice to assist with maintaining multiple deployed systems. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

What You'll be Owning

Travel may vary, but it is estimated 10-15% of time will be OCONUS:
Collaborate with military customers to gain a full understanding of their operational needs and/or issue(s) to be resolved.
Effectively manage time to respond to service calls in a timely fashion.
Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
Performs small scale (move, adds, or changes of client's) equipment as needed.
Troubleshoot and resolve technical issues as they occur.
Provide basic system administration training to technical users.
Remotely monitor health and status of deployed OCONUS systems
Support logistics operations and aid in asset management responsibilities
Escalate any hardware issues or system outages to leadership immediately
Assist with ticket management, and track all known hardware issues within Jira ticketing system
Perform preventative maintenance checks and services (PMCS)
Conduct hardware replacements and/or upgrades
Monitor and maintain system hardware and software
Troubleshoot any technical problems or issues to determine possible solutions
Conduct and/or assist local unit with site surveys (for future system installation)
Conduct refresher training for operators, when necessary
Support customer operations and system administrator personnel

What You Must Have

A US government top-secret clearance is required
Ability to troubleshoot complex hardware and network issues
Experience maintaining hardware systems, SATCOM terminal, including cable repair
Windows OS and Linux System Administration expertise
Must have a CompTIA Security+ certification
Physically able to travel and conduct the physical actions necessary to include lifting, racking and stacking equipment
Must have U.S. Passport with at least one year until expiration
Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors (for example: vendors for sensor systems and vehicle platforms)

What Would be Nice to Have

Prior Military or DoD experience
Previous experience as a Field Support Representative
Experience maintaining servers, network and/or communication, SATCOM terminal equipment
SIGINT background
College Degree or applicable technical certifications
Program Mission focused approach to representing the USSF Program

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details.  A member of the HR team will respond to your request within 2 business days. 

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.

About Grvty

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Frequently Asked Questions

How do I apply for the Senior Field Services Representative position at Grvty?

Use the Apply button above to submit your application directly to Grvty. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Field Services Representative position at Grvty located?

This position is based in Sterling, Virginia. Grvty has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior Field Services Representative at Grvty earn?

Grvty has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Field Services Representative role at Grvty posted?

This role was posted on July 6, 2026 (16 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Field Services Representative role at Grvty require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Grvty lists their specific requirements in the description below, so review the must-have qualifications closely before applying.