Network Consultant - L1 (Contract)

<div class="content-intro"><p><strong>About Gruve</strong></p> <p>Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.</p></div><h4><strong>Position summary:<span class="Apple-converted-space">&nbsp;</span></strong></h4> <p>We are seeking a proactive and technically sound Network Consultant to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response.<span class="Apple-converted-space">&nbsp;</span></p> <h4><strong>Key Responsibilities:</strong></h4> <ul> <li>Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless</li> <li>Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers</li> <li>Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis.</li> <li>Support basic network configurations, connectivity testing, and hardware health checks</li> <li>Ensure timely logging, categorization, and documentation of incidents and service requests</li> <li>Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks</li> <li>Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2/L3 teams</li> <li>Work in rotational shifts for 24x7 global operations including night and weekend coverage</li> <li>Maintain shift handover notes and status updates to ensure operational continuity</li> <li>Collaborate with internal stakeholders and vendors on ticket updates and follow-ups<span class="Apple-converted-space">&nbsp;</span></li> </ul> <h4><span data-teams="true"><strong>Basic Qualifications:</strong></span></h4> <ul> <li>Total Experience: 2 to 3 years</li> <li><span data-teams="true">Bachelor's or master’s degree in computer science, Engineering, or a related field</span></li> <li>Relevant Network Experience (Enterprise/Corporate): 1 to 2 years</li> <li>Proven hands-on L1-level experience with enterprise networking technologies (Cisco, Juniper, Fortinet, etc.)</li> <li>Familiarity with network security best practices and configurations</li> <li>Ability to work in 24x7 shift operations, including night/weekend rotations<span class="Apple-converted-space">&nbsp;</span></li> </ul> <h4><strong>Preferred Qualifications:</strong><span data-teams="true"><span id="message-body-1764927551634" class="fui-ChatMessage__body r7802u9 ___pr784k0 f10pi13n ftqa4ok f2hkw1w f8hki3x f1d2448m f1bjia2o ffh67wi f1j6vpng f1pniga2 f987i1v f1ffjurs f15bsgw9 f14e48fq f18yb2kv fd6o370 ffwy5si f3znvyf f57olzd f4stah7 f480a47 fs1por5 fk6fouc figsok6 fkhj508 f19n0e5 f9ijwd5 fx91ewl f1deotkl f1o0qvyv f9ggezi f1xp5gbu f150uoa4 ffyari3 f16xq7d1 fo7qwa0 fxowb0n f11ghf3q f13aoclr flypziy f10kwr27 fquw1qa fftr39l f13lathq f15hsm81 f2ss68y ffb60jq f8nuap2 f13nk4fk f7jacry fq08z5q fd9af6s fr74w9q fcl9uv6 f13sm7pj f1u6qqly f16wpxbl faim3u9 f6cs3qo fa2w2z3 fd39nx6 f10gn8j9 frcqmxy f1w9ws4k f1ddxkqj fd10euv fvuz61 f1nbc6gw"><span id="content-1764927551634" class="fui-Primitive ___11tzqds f1oy3dpc f89hs3r fqtknz5 fyvcxda"></span></span></span></h4> <ul> <li>Industry certifications such as CCNA, CompTIA Network+ or equivalent</li> <li>Strong documentation, verbal and written communication skills</li> <li>Good analytical, problem-solving, and decision-making skills</li> <li>Excellent communication and interpersonal skills to collaborate with cross-functional teams<span class="Apple-converted-space">&nbsp;</span></li> </ul><div class="content-conclusion"><p><strong>Why Gruve</strong></p> <p>At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.</p> <p>Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.</p></div>