Customer Support Associate (Chat Process)

Role: Chat CSR (Customer Support & Sales)

Employment Type: Full-Time

Location: Jaipur

Shift: Rotational (including weekends)

Start Date: April 2026

About the Role

Are you passionate about delivering exceptional customer service and

Interested in sales?

Join us as a Chat Customer Service Representative (CSR), where you will assist customers with mobile telephony services, subscription-related queries, prepaid services,

and more, also identifying sales opportunities.

Key Responsibilities

Handle customer interactions via chat in a professional and timely manner

Assist customers with

Mobile telephony services

Subscription and prepaid-related queries

Billing and invoice concerns

Basic troubleshooting

Deliver a high-quality customer experience in every interaction

Perform needs analysis to understand customer requirements

Drive upselling and cross-selling through personalized recommendations.

Ensure accurate documentation and adherence to processes.

Eligibility Criteria

Minimum 12th pass / Graduate

Excellent written & Verbal communication skills in English

Strong typing and comprehension skills

Candidates from the International Telecom domain will be preferred

Customer-centric approach with problem-solving ability

Flexible and adaptable to a fast-paced environment

Basic computer knowledge

Preferred

Prior experience in customer service/chat / sales process

Key Competencies

Strong communication & interpersonal skills

Solution-oriented mindset

Attention to detail and accountability

Ability to multitask and work under pressure

Sales aptitude with customer focus To apply share your updated resume on: gn.aditisoni@gmail.com