Role Overview
Greystar is hiring a entry-level Information Technology Service Desk. This is a full-time role in Sahibzada Ajit Singh Nagar. Part of Greystar's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Greystar is looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies. In your journey at Greystar, you will be: Primarily focused on:
- Ensuring smooth IT support operations
- Contributing to help desk policies, procedures and ensure their implementation
- Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities:
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
Bringing in the below education and experience:
- Bachelor’s degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience.
- 3+ years of experience supporting phone, email, and live chat support for a global IT support team preferably for the US region.
Technically sound in:
- Ticketing tools: ServiceNow, Zendesk, etc.
- Property Management systems: Yardi, Entrata, and RealPage
- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
- Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc. Job Location:
- Mohali
Frequently Asked Questions
How do I apply for the Information Technology Service Desk position at Greystar?
Use the Apply button above to submit your application directly to Greystar. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Information Technology Service Desk position at Greystar located?
This position is based in Sahibzada Ajit Singh Nagar. Greystar has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Information Technology Service Desk at Greystar earn?
Greystar has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Information Technology Service Desk role at Greystar posted?
This role was posted on April 10, 2026 (65 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Information Technology Service Desk role at Greystar entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Greystar has listed.
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