Role Overview
Great Gray is hiring a entry-level Service Desk Technician. This is a full-time hybrid role, based in Las Vegas. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Why Great Gray?
At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.
The Role
Great Gray is looking to add a Service Desk Technician to our Technology team. This role serves as the primary technical point of contact for employees in our Las Vegas office, while also supporting others throughout the organization in a remote capacity.
Location
This position will work from our Las Vegas, NV office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.
Expectations for this role include an on-call schedule which rotates on a weekly basis. Service Desk Technicians from our four US office locations cover both routine and urgent/critical incidents submitted outside of regular business hours, from 7:30pm ET through the start of the next business day.
Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
Responsibilities
Technical Support:
Provide first-level IT support for hardware, software, and network issues
Troubleshoot and resolve technical problems in a timely manner
Maintain accurate documentation of support tickets and resolutions
Escalate complex issues to appropriate IT teams when necessary
Executive Support:
Offer dedicated technical assistance to executive leadership
Prioritize and respond promptly to executive requests
Ensure executive technology needs are anticipated and addressed
Maintain discretion when handling sensitive information
Sales Team Assistance:
Support our Sales teams with technical issues both on-site and remotely in-the-field
Assist with technical aspects of sales presentations and demonstrations
Ensure sales tools and applications are functioning optimally
Provide just-in-time technical support during client meetings
Onboarding:
Coordinate and execute technology onboarding for new employees
Prepare and configure hardware and software for new hires
Deliver initial training on company systems and tools
Create and maintain onboarding documentation and checklists
General Administration:
Manage inventory of IT equipment and supplies
Assist with implementing IT policies and procedures
Contribute to continuous improvement of IT service delivery
Participate in IT projects as needed
Complete other related duties as assigned
Qualifications & Experience
Required:
2+ years of experience in IT help desk or technical support
Strong knowledge of common business applications and operating systems
Excellent customer service and communication skills
Ability to explain technical concepts to non-technical users
Experience with ticketing systems and IT service management
Proven ability to prioritize tasks in a fast-paced environment
Preferred
Technical certification (CompTIA A+, HDI, ITIL Foundation)
Experience supporting executive-level staff
Familiarity with onboarding processes
Knowledge of sales tools and CRM systems
Personal Attributes:
Exceptional problem-solving abilities
Professional demeanor and presentation
Adaptability to changing priorities
Strong attention to detail
Team-oriented with a collaborative approach
Commitment to continuous learning
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Comfortable navigating ambiguity.
Entrepreneurial mindset to bring best practice ideas to the team.
Exhibits our Great Gray attributes: Disciplined Curiosity, Growth Mindset, Results Ownership, Collaboration, Grit
About Great Gray
Frequently Asked Questions
How do I apply for the Service Desk Technician position at Great Gray?
Use the Apply button above to submit your application directly to Great Gray. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Service Desk Technician role at Great Gray remote or in-office?
This is a hybrid role based in Las Vegas. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Service Desk Technician at Great Gray earn?
Great Gray has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Technician role at Great Gray posted?
This role was posted on June 17, 2026 (25 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Technician role at Great Gray entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Great Gray has listed.
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