Position Summary

A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive restaurant experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. This position will also be managing team performance, handling customer complaints, and implementing strategies to improve service quality. If you are looking for an exciting job as a Customer Service Manager, this may be a great fit for you!

Job Responsibilities

• Team Leadership:

Oversee and manage front-of-house staff, including waitstaff, hosts, Production team, and Provide training, motivation, and performance feedback.

• Customer Service Excellence:

Ensure all guests have a positive and memorable experience by maintaining high standards of service. Handle escalated customer issues and complaints.

• Operations Management:

Coordinate daily operations, service flow. Collaborate with kitchen staff to ensure a seamless dining experience.

• Problem Solving:

Handle guest complaints and special requests with professionalism and a proactive attitude. Implement strategies to prevent recurring issues and improve overall customer satisfaction.

• Staff Scheduling:

Hire and manage the scheduling of staff to ensure proper coverage during peak times while controlling labour costs.

• Event Coordination:

Assist with special events and private bookings, ensuring all details are executed to perfection.

• Third-Party Vendor Management:

Manage relationships with third-party service providers and negotiate contracts and service agreements as needed.

• Training and Development:

Conduct training for new hires and ongoing skill development for existing team members. Identify opportunities for growth and learning. Ensure team members have expert-level knowledge about our products, services, and industry.

• Compliance and Policy Adherence:

Ensure compliance with company policies and procedures and regulatory requirements that apply to our products and industry.

Requirements

• Proven experience in a managerial or supervisory role within a restaurant or hospitality environment.
• Is a skilled people manager who is direct, kind, solutions-oriented and comfortable having difficult conversations
• Strong leadership, communication, and interpersonal skills.
• Is motivated to go above and beyond to make each customer feel important and cared for.
• Ability to multitask and work efficiently under pressure in a fast-paced environment.
• Knowledge of POS systems and basic accounting principles.
• Flexibility to work evenings, weekends, and holidays.
• A strong understanding of health and safety regulations.

The GC Burger is an inclusive and diverse work environment. We are committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees, candidates, and customers.

If you have disabilities that require special accommodation, please email

career@thegcburger.com

This position offers opportunities for growth and a dynamic work environment. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this role.

Job Types:

Full-time

Salary:

$45/hour

Expected hours:

40 hours per week

Benefits

• On-site parking
• Store discount
• Free daily meal
• Dental Care

Flexible language requirement:

• French not required

Workdays:

• Monday to Friday

Experience

• Customer Service Management: 5 years+

Work Location:

In person