Position Summary

Under the direct supervision of F&B sr manager, Assistant Manager and supervisors, this position is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. This position may serve in a restaurant, buffet operation, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Greets guests by name wherever possible
• Informs guests of any daily specials
• Explains how various beverages are prepared
• Takes guest orders and makes recommendations
• Prepares beverages
• Serves guests and checks to ensure satisfaction
• Resolves guest's issues or asks management for assistance
• Presents bill upon request and takes payment in the absence of a cashier
• Cleans tables or counters, removes glasses and re-stocks when applicable
• Delivers beverages to hotel rooms as directed when applicable and obtains signature and removes used trays
• Performs opening or closing duties as required
• Counts cash float at end of shift (if applicable)
• Covers other bartender sections when required
• Exercises good judgment when serving alcoholic beverages according to SIR, Smart Serve or IGB
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma; Post Secondary hospitality or hotel education an asset; Bartending certificate an asset
• Minimum 1 year bartending experience
• POS experience
• Food Safety Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, non-traditional work hours.