GRAPHIC TRANSPORTATION

Job Opportunity

Account Manager – Transportation & Logistics

Location: Brampton, ON | Onsite 5 Days/Week

Reports To: Director of Revenue Operations

Compensation: $90,000 – $115,000 base + bonus

Travel Required: Approximately 10-20%

About Graphic Transportation

Graphic Transportation is a leading provider of freight and logistics solutions, delivering reliable, scalable transportation services to a diverse portfolio of clients across North America. We pride ourselves on innovation, customer commitment, and operational excellence. As we continue to grow, we are looking for a driven and polished Account Manager to join our team and help us build lasting client partnerships.

Role Overview

The Account Manager will serve as the primary point of contact for a portfolio of key accounts, responsible for driving retention, revenue growth, and overall client satisfaction. This individual will collaborate closely with operations and sales teams to deliver best-in-class service, implement business strategies to manage margin, and identify new revenue opportunities. This is a high-impact role for a transportation professional who thrives in a fast-paced, results-driven environment. The ideal candidate is an exceptional communicator, able to work in a dynamic environment, multi-task with excellence, and the bandwidth to take on a heavy workload seamlessly. Above all, this individual is trusted — by clients and colleagues alike. They listen before they speak, take ownership without being asked, and operate with the conviction that outcomes are within their control. When a customer raises a challenge, they the ideal candidate treats the opportunity as their personal responsibility to triage, communicate, and resolve it — ensuring the customer always feels heard, valued, and in capable hands.

Key Responsibilities

• Manage and grow a portfolio of accounts, serving as the primary relationship owner and trusted advisor, on-boarding new accounts as necessary.
• Drive account retention and organic revenue growth through proactive communication, quarterly business reviews, and strategic account planning.
• Proactively follow up with customers to ensure satisfaction, address concerns, and identify opportunities to add value.
• Develop competitive proposals that align with client needs and company margin targets.
• Partner with operations and dispatch teams to resolve service issues quickly and ensure commitments are met.
• Identify upsell and cross-sell opportunities within existing accounts and communicate leads to the sales team.
• Negotiate contract renewals, rate adjustments, and service agreements.
• Prepare sales budgets, steer customer choice based on trends.
• Maintain accurate records of client interactions, opportunities, and account activity within the CRM and TMS.
• Track and report on key account metrics including revenue, shipment volumes, and profitability.
• Use the ‘scarcity’, time value, and spot market dynamics to inform strategy and steer the client to the Company’s advantage to deliver maximum yield, and customer retention
• Stay current on market trends, carrier capacity, and regulatory changes affecting the freight industry.
• Monitor the competitive landscape and survey risk of account loss, pressure on price
• Own and triage all customer-raised items end-to-end: log the issue, assign urgency, engage the appropriate internal team, set expectations with the customer on timeline, and confirm resolution — never leaving an open item without a next action or a responsible owner.
• Practice active listening in every customer interaction: ask clarifying questions, reflect understanding back to the customer, and confirm mutual alignment before proposing solutions — ensuring customers feel genuinely heard, not just serviced.
• Deliberately demonstrate value to customers at every touchpoint: proactively share market insights, surface savings opportunities, flag risks before they materialize, and make each client feel that partnering with Graphic Transportation is a strategic advantage — not just a vendor relationship.
• Maintain disciplined follow-through on all commitments: if you say you will call back, call back; if you promise a rate by end of day, deliver it — building the kind of trust that makes clients resistant to competitive overtures.

Required Qualifications

• Post-secondary education in Business, Logistics, Supply Chain, or a related field; equivalent professional experience will be considered in lieu of formal education.
• 5+ years of experience in account management within the transportation, logistics, or freight industry.
• Demonstrated success managing and growing revenue within a client portfolio, with a track record of measurable achievements and client wins.
• Strong understanding of freight operations, carrier relationships, and supply chain dynamics.
• Excellent communication, attention to detail, negotiation, and presentation skills, with demonstrated excellence in preparing and delivering proposals to clients.
• Proven ability to nurture and grow long-term client relationships, with a track record of upselling and expanding revenue within existing accounts.
• Ability to analyze data and present actionable insights to clients and internal stakeholders.
• Highly organized with the ability to manage multiple priorities and accounts simultaneously.
• Proficiency with CRM platforms and standard business software (Microsoft Office).
• English language proficiency (written and verbal) is required; clear and effective communication with clients and internal teams is essential to this role.
• Must reside in the Greater Toronto Area (GTA); this is a fully onsite role based in Brampton, ON.
• A valid driver's licence and access to a reliable personal vehicle is required.
• Demonstrated internal locus of control: a history of taking personal ownership of outcomes, proactively resolving problems before escalation, and holding oneself accountable for both successes and setbacks without externalizing blame.
• Verifiable track record of active listening: can demonstrate situations where asking the right questions or listening more carefully changed the outcome of a client relationship or resolved a conflict.
• Reputation for trustworthiness: candidates should be able to reference clients, colleagues, or leaders who would describe them as dependable, honest, and consistent — even when delivering difficult news.

What We Value in This Role

Skills and experience matter, but at Graphic Transportation we hire for character first. The traits below are non-negotiable — they define how this role is performed, not just what gets done.

• Trustworthiness: You say what you mean and do what you say. Clients rely on you not just for expertise but for honesty — including when the news is hard to deliver. You build credibility slowly and protect it fiercely.
• Active Listening: You listen to understand, not to respond. You ask questions before proposing solutions, and you make every client feel that their concern is the only concern in the room.
• High Internal Locus of Control: You believe that outcomes are shaped by your actions, not by circumstance. When something goes wrong, you look inward first and focus on what you can control. You don’t wait to be told — you act.
• Organizational Excellence: You run a clean desk — figuratively and literally. Every customer item is logged, every follow-up is calendared, and nothing slips. Clients trust that their account is in order because you make sure it always is.
• Issue Ownership & Triage: When a customer brings you a problem, it becomes yours immediately — regardless of who caused it. You triage with urgency, communicate proactively throughout, and close the loop every time. Customers should never have to follow up on something they already raised with you.
• Customer Value Delivery: You understand that retention is earned, not assumed. You consistently look for ways to make clients feel appreciated — through timely communication, unexpected insights, and a genuine interest in their success — so that when competitors call, our clients aren’t tempted.

Preferred Qualifications

Sales Experience

• Background in freight sales or business development with a track record of closing new business and expanding existing accounts.
• Familiarity with structuring sales proposals and responding to RFPs in a logistics context.
• Previous results steering customer decision making.

Pricing Knowledge

• Working knowledge of common industry pricing methodologies for: Truck Load (TL), Less-Than-Truckload (LTL) pricing structures, warehouse/ 3PL, including class-based pricing, density pricing, accessorial charges, and discount programs.
• Experience interpreting freight bills and conducting carrier rate comparisons.

Truck Mate TMS (Highly Preferred)

• Hands-on experience with on-boarding and delivering hyper care including operations coordination, and account reporting.
• Prepare presentation material and KPI reports, manage customer profiles, claims, collection concerns, and leverage Truck Mate data to support account reviews.

Compensation & Benefits

• Base salary range: $95,000 – $115,000, commensurate with experience.
• Performance-based bonus structure tied to account retention, revenue growth, and individual KPIs.
• Comprehensive health, dental, and vision benefits.
• Paid time off and company holidays.
• Reimbursement for travel
• Opportunities for professional development and career advancement within a growing organization.

To apply, please submit your resume and cover letter to: apply@graphictransportation.ca