Service Manager

Summary

We are seeking an Automotive Service Manager to join our team at Jaguar Land Rover Lakeridge. The Automotive Service Manager oversees the daily operations of the service department to ensure efficiency, profitability, and high-quality customer service. This role is responsible for managing Shop Foreman, Service Advisors, Warranty Administrator, Technicians, Apprentices, Detailers, Porters, and support staff, while maintaining compliance with manufacturer standards, dealership policies, and safety regulations.

Responsibilities

• Direct and supervise service department operations, including scheduling workflow and productivity
• Ensure the highest level of customer satisfaction by resolving concerns promptly and maintaining strong client relationships
• Manage and mentor service staff to foster a collaborative work environment.
• Ensure high-quality automotive repairs and services are delivered consistently.
• Monitor and achieve department performance goals, including revenue, profitability, CSI, and productivity targets
• Prepare and review financial reports, budgets, and forecasts for the service department.
• Maintain compliance with the manufacturer's warranty and policy guidelines
• Monitor service department performance metrics and implement improvements as needed.
• Implement and monitor standard operating procedures for quality control and safety
• Maintain compliance with safety regulations and dealership policies.
• Develop service promotions and initiatives to increase and enhance customer retention and department sales
• Conduct regular staff meetings and training to promote teamwork, efficiency, and continuous improvement.

Qualifications

• Proven experience in a dealership environment with a strong background in automotive service management.
• Strong leadership, coaching, and conflict resolution skills.
• In-depth knowledge of automotive repair processes, warranties, and safety standards.
• Extensive mechanical knowledge with hands-on mechanic experience preferred.
• Excellent customer service skills with a focus on client satisfaction.
• Sales experience is an asset but not mandatory.
• Ability to analyze performance metrics and implement effective strategies.
• Proficiency in dealership management systems, preferably CDK and Microsoft Office Suite.
• Valid G Driver's License or higher with a clean driving record.

Core Competencies

• Leadership and Team Development
• Customer Relationship Management
• Financial and Business Acumen
• Problem Solving and Decision Making
• Attention to Detail and Quality Assurance

If you’re ready to drive your career forward with us at Jaguar Land Rover Lakeridge, we invite you to apply today and become part of our dedicated team!

How to Apply

Please submit your resume and cover letter to hr@lakeridge.com.

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

Status: Active Vacancy

This posting reflects a current job opening. We are actively recruiting qualified candidates to fill this position.