Lead ServiceNow Enterprise Tools Support Specialist 🏆

Lead ServiceNow Enterprise Tools Support Specialist 💰 Salary: $130,000 - 140,000 per year

At Govcio LLC we are looking for a Support engineer!

🛠️ Our tech stack:

CMDB, DevSecOps, Support, ITIL, ITSM, JavaScript, Network, PowerShell, REST, SOAP, Security, ServiceNow, Splunk, UX UI Design

📝 Rquirements:

We require a candidate who possesses a Bachelor's degree along with 8 years of relevant experience, or a comparable combination of education and expertise. You should have at least 6 years of direct experience in ServiceNow administration and development. Proficiency in one or more enterprise monitoring or endpoint management tools, such as Splunk, SCCM, Tanium, or AppDynamics is essential. A strong grasp of ITIL frameworks and best practices, as well as experience in scripting languages (JavaScript, PowerShell) and REST/SOAP APIs, is required. Additionally, you should demonstrate your capability to thrive in a fast-paced, mission-driven environment with minimal oversight. Please note, U.S. citizenship is necessary to obtain a Top Secret Clearance.

👩‍💻👨‍💻 Your responsibilities are:

In this role, you will provide daily operational support and troubleshooting for ServiceNow and other enterprise-grade IT tools, including SolarWinds, Splunk, SCCM, and AppDynamics. You will serve as a subject matter expert for the ServiceNow platform, encompassing ITSM, ITOM, CMDB, Discovery, and custom app modules. Your tasks will include configuring and maintaining ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools. You will collaborate with various internal teams and stakeholders to gather requirements and convert them into technical solutions. Furthermore, you will develop and implement automation and monitoring solutions to enhance system reliability and performance. Performance tuning, testing, and updates to ensure the security and efficiency of tools will also be part of your responsibilities. Compliance with federal cybersecurity standards, such as FISMA, NIST, and DHS directives, is critical. Lastly, you will document technical solutions, system configurations, and standard operating procedures (SOPs).

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Category: Support Developer / Engineer

Location address: Ellipse Road Northwest, Washington, United States

Salary: $130,000 - 140,000 per year

Benefits & perks that we offer:

Govcio LLC - More about us and the role:

At GovCIO, we are a dynamic team of professionals driven by a passion for transforming government IT. We strive to make a positive impact every day by delivering innovative IT services and solutions that enhance the functionality of government agencies and the services they provide to citizens. However, we recognize that we cannot achieve our mission alone. We seek exceptional individuals to join us in our pursuit of excellence for our customers, our culture, and our ability to attract top talent. We are reshaping the landscape of government IT and cultivating a workforce dedicated to this mission. Are you prepared to be a change agent?

If you are selected to advance through our interview process, you can expect a virtual video interview with the hiring manager and team members, during which your camera will need to be on and a valid photo ID must be presented. Our hiring process also includes an enhanced biometrics ID verification screening and a background check, covering criminal history for the past seven years, verification of your highest educational attainment, and employment history for the past seven years based on your application.

At GovCIO, our employees consistently express that meaningful work and a collaborative environment are key reasons for their satisfaction in working here. Beyond standard health benefits, we offer an Employee Assistance Program (EAP), corporate discounts, a learning and development platform for certification preparation, training assistance, a referral bonus program, an internal mobility program, pet insurance, and a flexible work atmosphere. Our team's unique skills and contributions are vital to our success in supporting customers, which ultimately drives our company forward. Join us and become part of a culture that invests in its people and emphasizes the continuous improvement of the employee experience. We are an Equal Opportunity Employer, providing all qualified applicants with fair consideration for employment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or veteran status.

The salary range for this position is expected to be between USD $130,000.00 - USD $140,000.00 per year. However, the base salary offered may vary based on a variety of individualized factors, including market location, job-related expertise, skills, education, experience, and internal equity. The total compensation package may also include additional elements, which we will discuss during the hiring conversation. If hired, you will be in an "at-will position," and we reserve the right to modify base salary and other discretionary compensation at any time, influenced by individual performance, overall company performance, and market conditions.

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