Operations Services Associate

Be an Early ApplicantFull Timejunior

Vancouver, British Columbia, CanadaPosted Today

Role Overview

Gore Mutual Insurance is hiring a entry-level Operations Services Associate. This is a full-time role in Vancouver, British Columbia. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

Operations Services Associate

This role handles, monitors, and manages tasks supporting the Underwriting Team and broker administration support. The purpose of this role is to optimize broker service with efficient, accurate processing of transactions and inquiries.

What you will do

Respond to FAQ Email inquiries
Submit tickets to ServiceNow for broker issues needing IT attention
Respond to inquiries related to broker changes
New Users: Adding, Deleting and Account Audits
Troubleshoot EDI, Download, initial loads and password reset issues
Account management with CGI
Transactions ins GWPC including Cancellations, Letters of Experience and Letters of Authorization.
Transactions in GWPC that are determined as low complexity (renewals, claims notices, policy changes )
Transactions in GWPC including Corporate support for policy corrections – example VIN corrections
Setting Pre-Renewal Directions for Broker Code changes
Provide support via phone queue and email
Open and manage IT tickets with 3^rd party vendor, as required
Troubleshoot password issues, application issues on customer mobile devices and trip readings
Complete policy changes in GWPC for un-enrollment
Set Pre-Renewal Directions for Telematics Renewals
Categorization and distribution of incoming documents Personal Lines
Renewal triaging/activation for Personal Lines
Special Projects pursuant to Product & Pricing Initiatives
Overall Support for Personal Lines and Operations, as required

What you will need to succeed

1-3 years of relevant work experience
Data entry experience
General insurance knowledge
Document management experience
Knowledge of Windows and Microsoft Office.
Comfortable with repetitive tasks in a fast-paced environment.
Exceptional written and verbal communication and organizational skills.
Ability to multi-task and work to deadlines

Location: This is a hybrid work model with 2 days a week spent in our Vancouver office and the other 3 days from home.

The expected base salary range for this position is $42,000.00 - $63,000.00 . Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#INDHP

#LI-HYB

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

About Gore Mutual Insurance

Gore Mutual Insurance

goremutual.ca

On-site

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Frequently Asked Questions

How do I apply for the Operations Services Associate position at Gore Mutual Insurance?

Use the Apply button above to submit your application directly to Gore Mutual Insurance. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Operations Services Associate position at Gore Mutual Insurance located?

This position is based in Vancouver, British Columbia. Gore Mutual Insurance has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Operations Services Associate at Gore Mutual Insurance earn?

Gore Mutual Insurance has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Operations Services Associate role at Gore Mutual Insurance posted?

This role was posted on July 22, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Operations Services Associate role at Gore Mutual Insurance entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Gore Mutual Insurance has listed.