Client Service Representative

<section class="mb-1">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</section> <section class="mb-1"><img style="float: left; max-width: 100%;" src="https://imgur.com/Vt6ue1M.png" width="299"> <section class="mb-1">&nbsp;&nbsp;</section> <br><br><br><br> <div> <h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"><span style="color: rgb(86, 95, 117);">Who We Are:</span></h2> <p>GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.</p> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"><span style="color: rgb(86, 95, 117);">The Opportunity:</span></h2> <p>As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.</p> <p>This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.</p> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"><span style="color: rgb(86, 95, 117);">What You'll Do</span><span style="color: rgb(86, 95, 117);">:</span></h2> <ul> <li>Deliver elevated customer service with warmth, empathy, and professionalism</li> <li>Greet clients and manage the check-in/check-out process with efficiency and care</li> <li>Answer and triage phone calls using a multi-line system</li> <li>Schedule appointments, procedures, and follow-ups in coordination with the clinical team</li> <li>Process payments and ensure accurate invoicing</li> <li>Monitor the flow of patients and clients throughout the day</li> <li>Maintain a clean and organized reception and lobby area</li> <li>Communicate effectively with doctors, technicians, and managers to ensure smooth operations</li> <li>Assist emotionally stressed clients with compassion and clarity</li> <li>Support occasional light administrative and cleaning duties as needed</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"><span style="color: rgb(86, 95, 117);">Our Client Service Representatives Have:</span></h2> <ul> <li>Availability to work evenings and weekends</li> <li>Previous veterinary or medical front-desk experience (preferred, not required)</li> <li>Strong communication and interpersonal skills</li> <li>Comfort working in a fast-paced environment with multiple priorities</li> <li>Familiarity with Windows-based systems and practice management software (or a willingness to learn)</li> <li>A positive, team-first attitude and a passion for creating a welcoming environment</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"><span style="color: rgb(86, 95, 117);">What We Offer:</span></h2> <ul> <li><strong>Comprehensive Benefits Package:</strong> Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage</li> <li><strong>401(k) with a Company Match:</strong> A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals</li> <li><strong>Generous Paid Time Off:</strong> Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance</li> <li><strong>Employee Discounts:</strong> Significant savings on veterinary care and products for your own pets at any GoodVets location</li> <li><strong>A Culture that Values You:</strong> Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <h2 class="text-[#7386E6] text-btn-lg font-semibold mb-1"><span style="color: rgb(86, 95, 117);">Ready to take the next step in your career?</span></h2> <p>At GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience.</p> <p>Apply today and let’s build something exceptional—together.</p> <p>&nbsp;</p> </div> </section><div class="content-pay-transparency"><div class="pay-input"><div class="title">Compensation Range</div><div class="pay-range"><span>$16</span><span class="divider">&mdash;</span><span>$20 USD</span></div></div></div>