Manager – Customer Service transformation - GO/JC/2468/2026
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Job Description
Job Description
Roles and Responsibilities
To lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
To develop solution architectures and technical roadmaps
To collaborate with sales teams to define go-to-market strategies and value propositions.
To provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
To drive process optimization and automation initiatives using emerging technologies.
To collaborate with delivery teams to ensure seamless execution of proposed solutions.
Must Have Skills
8-15 years of experience in presales, solutions consulting, or domain consulting.
Strong expertise in solution architecture, business analysis, and consulting methodologies.
Experience in cloud, AI/ML, automation, and digital transformation solutions.
Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow).
Skills Required
RoleManager – Customer Service transformation
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
- DIGITAL TRANFORMATION
Other Information
Job CodeGO/JC/2468/2026
Recruiter NameRamya V
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