Manager – Customer Service transformation - GO/JC/2468/2026
Golden OpportunitiesRole Overview
Golden Opportunities is hiring a senior-level Manager – Customer Service transformation - GO/JC/2468/2026. This is a contract role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
Roles and Responsibilities
To lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
To develop solution architectures and technical roadmaps
To collaborate with sales teams to define go-to-market strategies and value propositions.
To provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
To drive process optimization and automation initiatives using emerging technologies.
To collaborate with delivery teams to ensure seamless execution of proposed solutions.
Must Have Skills
8-15 years of experience in presales, solutions consulting, or domain consulting.
Strong expertise in solution architecture, business analysis, and consulting methodologies.
Experience in cloud, AI/ML, automation, and digital transformation solutions.
Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow).
Skills Required
RoleManager – Customer Service transformation
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
- DIGITAL TRANFORMATION
Other Information
Job CodeGO/JC/2468/2026
Recruiter NameRamya V
Frequently Asked Questions
How do I apply for the Manager – Customer Service transformation - GO/JC/2468/2026 position at Golden Opportunities?
Use the Apply button above to submit your application directly to Golden Opportunities. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager – Customer Service transformation - GO/JC/2468/2026 position at Golden Opportunities located?
This position is based in IN. Golden Opportunities has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager – Customer Service transformation - GO/JC/2468/2026 at Golden Opportunities earn?
Golden Opportunities has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager – Customer Service transformation - GO/JC/2468/2026 role at Golden Opportunities posted?
This role was posted on April 25, 2026 (50 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Manager – Customer Service transformation - GO/JC/2468/2026 role at Golden Opportunities require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Golden Opportunities lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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