Tier III Helpdesk Lead

Full TimeHybrid

National Harbor, MarylandPosted 7 days ago

Role Overview

Go Cloudforce is hiring a Tier III Helpdesk Lead. This is a full-time hybrid role, based in National Harbor, Maryland. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Job Title: Tier III Helpdesk Lead

Location: National Harbor, MD (Hybrid)

Type: Full Time

Compensation: $70,000 to $90,000 DOE Annually

Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Are you the person your team tags when all else fails - the one who actually enjoys untangling the gnarliest tech problems? If diving deep into a mystery incident, building slick ServiceNow automations, and being the last line of defense sounds like your idea of a great day, we want to hear from you. This isn't your average helpdesk role - Tier III is where the real puzzle-solving happens, and we're looking for someone who thrives under pressure, thinks outside the ticket, and isn't afraid to break (and fix) things in the name of progress.

About Go Cloudforce

Go Cloudforce

Hybrid

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Frequently Asked Questions

How do I apply for the Tier III Helpdesk Lead position at Go Cloudforce?

Use the Apply button above to submit your application directly to Go Cloudforce. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Tier III Helpdesk Lead role at Go Cloudforce remote or in-office?

This is a hybrid role based in National Harbor, Maryland. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

What does a Tier III Helpdesk Lead at Go Cloudforce earn?

Go Cloudforce has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Tier III Helpdesk Lead role at Go Cloudforce posted?

This role was posted on July 2, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.