Solutions Engineer- Tech

Bengaluru

3 - 6 years experience

Responsibilities

About Gnani Speech AI Platform

Gnani Speech AI platform that enables developers and enterprises to integrate high-accuracy, low-latency speech recognition, text-to-speech, and voice intelligence capabilities into their applications. We serve customers across fintech, healthcare, edtech, and enterprise SaaS — helping them build voice-first experiences at scale.

As we grow our developer ecosystem and enterprise customer base, we are looking for a Solutions Engineer who can sit at the intersection of product, engineering, and customer success.

Key Responsibilities:

Pre-Sales & Technical Discovery

• Partner with Account Executives to lead technical discovery calls and qualify opportunities based on architectural fit.
• Understand customer use cases in depth — contact centre AI, voice bots, transcription pipelines, accessibility tools, etc.
• Deliver compelling technical demonstrations of the Gnani Speech AI API tailored to each prospect's stack and goals.
• Design and scope proof-of-concept (PoC) integrations and guide customers through successful evaluation.
• Travel to customer sites and industry events as required to support pre-sales engagements and build relationships.

Integration & Technical Support

• Provide hands-on support for customer onboarding — from API key setup through to production-grade deployment.
• Troubleshoot integration issues across REST, WebSocket, SDK, and streaming interfaces.
• Write sample code, integration guides, and reference implementations in Python, JavaScript/Node.js, Java, or Go.
• Assess the ASR and TTS accuracy levels customers are achieving in their deployments and provide actionable recommendations to improve recognition quality and speech output.
• Act as a technical escalation point for the Customer Success team on complex issues.

Customer & Market Feedback Loop

• Synthesise customer feedback and benchmarking insights into actionable product requirements for Engineering and Product.
• Track recurring integration pain points and proactively create documentation or tooling to address them.
• Represent Gnani at developer events, hackathons, webinars, and technical workshops — with willingness to travel for key engagements.

Cross-Functional Collaboration

• Collaborate with Product to shape the developer experience, API design, and SDK roadmap.
• Work with Marketing to produce technical content — blog posts, tutorials, case studies, and API documentation.
• Contribute to RFP / RFI responses by articulating Gnani's technical capabilities and differentiation.

What We Look For

Must-Have

• 3–6 years of experience in a Solutions Engineering, Developer Advocacy, or Technical Pre-Sales role — ideally at an API or developer-platform company.
• Solid hands-on coding ability in at least one of: Python, JavaScript/TypeScript, Java, or Go.
• Strong understanding of RESTful APIs, WebSockets, streaming audio pipelines, and OAuth 2.0 / API key authentication.
• Demonstrated experience building or integrating speech, audio, NLP, or AI/ML APIs.
• Ability to assess ASR/TTS accuracy in real-world deployments and recommend configuration, tuning, or architectural changes to improve outcomes.
• Ability to translate complex technical concepts clearly for both developer and executive audiences.
• Excellent written and verbal communication — you can write clean docs and present confidently.
• Comfortable with occasional travel to customer sites, conferences, or regional offices.

Nice-to-Have

• Familiarity with telephony integrations (Twilio, Vonage, Asterisk) or contact centre platforms (Genesys, Cisco).
• Knowledge of audio codecs (PCM, µ-law, Opus, MP3) and streaming protocols (WebRTC, SIP).
• Exposure to MLOps concepts — model fine-tuning, language model adaptation, or custom vocabulary.
• Prior experience in a startup or early-stage product environment.
• Multilingual capability is a plus given Gnani's focus on diverse language markets.

What Success Looks Like

15 Days

Deep-dive into the Gnani API, internal tools, and existing customer base. Shadow 5+ sales calls, complete your first solo PoC build, and run your first ASR benchmark using our standard test suite.

30 Days

Independently lead technical evaluations end-to-end, contribute one integration guide to the developer docs, and become the go-to escalation for 2+ key accounts.

2 Months

Have a measurable positive impact on technical win rates, contribute to the product roadmap with well-documented customer insights, and mentor junior team members.

Why Join Gnani

• Work on a genuinely differentiated product — One of the very few companies building core models like ASR, TTS, end-to-end voice models.
• High ownership and autonomy — you will influence product decisions, not just support them.
• Competitive compensation package with stock options.
• Learning & development budget, conference attendance, and certification support.
• Be part of an early team shaping the culture and direction of a fast-growing platform.

Skills Required

Primary Skills

STT, TTS, NLP APIs

Multilingual Speech Systems

Automatic Speech Recognition (ASR)