National Service Manager - Automotive

National Service Manager - Automotive

Location: Port Moresby, Papua New Guinea

An exciting opportunity is available for an experienced National Service Manager to lead and support a nationwide automotive service network in Papua New Guinea. This senior leadership role will oversee service and panel operations across multiple dealerships, ensuring operational excellence, strong customer retention, and the achievement of national profitability targets. The position plays a critical role in supporting dealership Service and Panel Managers, driving service performance, and strengthening the overall service offering across the network. The successful candidate will provide both technical and operational leadership, while working closely with dealership teams to improve service delivery, implement national service standards, and support ongoing business growth.

Key Responsibilities

• Provide leadership and strategic oversight of national service and panel operations
• Support dealership Service and Panel Managers to improve operational performance and customer satisfaction
• Drive service growth initiatives, marketing campaigns, and customer retention strategies
• Oversee service budgets, pricing strategies, and cost control initiatives
• Coordinate national fleet service contracts in conjunction with the sales and dealer network
• Ensure operational compliance with company policies, safety standards, and local regulations
• Implement service management systems, accreditation programs, and warranty processes
• Manage tooling, equipment procurement, and capital expenditure proposals
• Lead, mentor, and develop service teams across the national dealer network
• Work closely with internal stakeholders and regional partners to ensure service standards are consistently maintained across the network.

Skills & Experience

• 5–10+ years’ experience in automotive service management or dealership operations
• Proven experience leading service teams within a multi-branch or dealer network environment
• Strong commercial and financial acumen with experience managing service budgets and profitability
• Excellent leadership, mentoring, and team development skills
• Strong stakeholder management and relationship-building abilities
• Analytical mindset with the ability to interpret operational data and drive performance improvements
• Experience working with dealer management systems and service reporting tools
• Degree in Business Management, Automotive Management, or a related discipline (or equivalent industry experience).

The Opportunity

This is a unique opportunity to take on a national leadership role within a well-established automotive network, driving service excellence and supporting dealership performance across Papua New Guinea.

The role offers the chance to make a meaningful impact within a dynamic and growing market while working with experienced dealership teams and senior leadership.