Senior Professional Services Project Manager

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Role Overview

GitLab is hiring a Senior Professional Services Project Manager. This is a contract remote role, with the team based in Remote. Part of GitLab's Risk hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Manager-level Risk roles is $139k-$187k (based on 97 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

Senior Professional Services Project Manager

An overview of this role

GitLab Senior Professional Services Project Managers manage complex projects from initiation through delivery and closure. In this role, you'll coordinate with cross-functional teams and our global customers to complete distinct projects on time and within budget. You'll use your experience managing information technology and software consulting projects and your knowledge of traditional and agile project management and software development methods. You'll also manage executive stakeholder communications, manage escalations, and help improve Professional Services project management practices.

What you’ll do

Manage large-scale commercial projects and executive stakeholder meetings and communications.
Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
Drive improvements to Professional Services project management tools, processes, procedures, and templates.
Summarize key customer projects monthly and provide a summary for quarterly business reviews.
Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
Establish reliable, repeatable delivery processes, metrics, and operational procedures.
Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

What you’ll bring

Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
Experience supporting timely revenue recognition and executing change orders when needed.
Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.
Enterprise customer and Professional Services experience is a plus.

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

About GitLab

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Frequently Asked Questions

How do I apply for the Senior Professional Services Project Manager position at GitLab?

Use the Apply button above to submit your application directly to GitLab. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Senior Professional Services Project Manager role at GitLab remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Senior Professional Services Project Manager at GitLab earn?

GitLab has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Professional Services Project Manager role at GitLab posted?

This role was posted on July 22, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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