Renewals Manager Germany

Full TimeRemote

RemoteRemotePosted 2 days ago

Role Overview

GitLab is hiring a Renewals Manager Germany. This is a full-time remote role, with the team based in Remote. posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

Role requires fluent German

The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you’ll do

Senior Renewals Manager Responsibilities

- Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained or expanded
- Evaluate license usage and complete the true-up requirements
- Understand and align customer’s business needs and goals to generate renewal quotes
- Ensure that renewals are closed on a timely basis
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
- Ability to identify opportunity and customer level risk and coordinate the mitigation
- Provide renewals coverage on larger, more strategic customers
- Additional responsiblities in helping design best practices and methodologies for the renewals organizational
- Provides more coverage of larger, more strategic and complex opportunities

Senior Renewals Manager Requirements

- Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
- Demonstrated progressive experience with B2B software sales
- Experience with subscription GTM approaches for customer success management and renewals
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong negotiation, presentation and closing skills
- Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
- Experienced in driving renewals with predictability and delivering to targeted gross retention rates
- Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
- Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).
- Contributes to the improvement of renewals process, policies, and tools including helping others on the team
- You share our values, and work in accordance with those values.

Thanks to our Transparency value, you can see what we are working on in our Team page.

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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Frequently Asked Questions

How do I apply for the Renewals Manager Germany position at GitLab?

Use the Apply button above to submit your application directly to GitLab. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Renewals Manager Germany role at GitLab remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Renewals Manager Germany at GitLab earn?

GitLab has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Renewals Manager Germany role at GitLab posted?

This role was posted on July 20, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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