Service Delivery Manager - HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Senior Manager HRO (T2 Compensation P&O Solutions) In this role you will be responsible for HR solutions design customer partnership and process and project management within the Workday Compensation scope. You will serve as a subject matter expert supporting business process administration configuration reporting and continuous improvement activities in partnership with P&O stakeholders. We are looking for a P&O Solutions Manager who will be responsible for HR solutions design customer partnership process and project management. Responsibilities: - Serve as a subject matter expert on the Workday platform (for defined scope) performing administrative functions including business process administration security and Integration support - Strives to automate processes to eliminate waste and drive efficiency in the organization and leverage return on technological capabilities. - Partner with GPO CO Es and P&O Operations to identify continuous improvement opportunities drive adoption of global standards Regularly assess current state and proactively identify areas of opportunity for improvement - Serve as an escalation point and lead for process design and system configuration support - Workday Compensation - HR solutions design - Customer partnership - Process management - Project management - HR Systems - HRIS - Compensation configuration - User centric technology solutions - Workday business process - Workday configuration responsibility - Workday reporting experience - Workday platform - Business process administration - Security - Integration support - Process automation - Continuous improvement - Global standards - Stakeholder partnership (GPO CO Es and P&O Operations) - Process design - System configuration support

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Compensation Professional (CCP) - WorkdayWorkday, Certified Employee Benefits Specialist (CEBS) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI)

Required Skills

Data Visualization, Human Resources Operations, Lean Six Sigma (LSS), Stakeholder Management, Total Rewards Strategies

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

HRO - Payroll & Benefits

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.