Endpoint Management Support Engineer

Required Qualifications

• Microsoft Intune Expertise – Comprehensive knowledge of endpoint management solutions, including Microsoft Intune, Windows Autopilot, and related technologies.
• Operating System Proficiency – Strong familiarity with Microsoft Windows, macOS, Android, and iOS, including their integration and management within Intune environments.
• Microsoft Entra ID Knowledge – Experience managing users and groups, configuring conditional access and identity protection, and applying identity and access management (IAM) concepts such as RBAC, PIM, single sign-on (SSO), and identity federation.
• Security Acumen – Solid understanding of endpoint security principles, including access controls, encryption, compliance policies, and threat detection.
• Troubleshooting Expertise – Proven ability to diagnose and resolve technical issues involving hardware, software, and network connectivity.
• Communication Skills – Strong written and verbal communication skills with the ability to effectively collaborate with end users and cross-functional teams.
• Customer-Focused Approach – Demonstrated commitment to delivering exceptional customer service and supporting end-user needs.
• Documentation and Analytical Skills – Excellent documentation practices and critical thinking abilities to analyze problems and implement effective solutions.
• Demonstrated alignment with organizational mission, brand principles, and core values, with the ability to reflect these behaviors in daily work.

Preferred Qualifications

• Microsoft Certified: Fundamentals
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Administrator Expert (preferred)

Education and Experience

• A bachelor’s degree in a professional specialty or similar discipline and
• A minimum of four years of IT support, desktop and endpoint administration, application management or related fields.
• An equivalent combination of advanced education, training, and experience will be considered.

GENESYS Consulting Services, Inc. is proud to be an equal opportunity employer.