Service Desk Technician - TS/SCI with Polygraph

Full Timemid

Arlington, Virginia, US$29 – $39Posted March 13, 2026

Salary Context

This role offers $29–$39. The median for Mid-level security roles is $89k–$125k (based on 235 listings). 100% below median.

Job Description

General Dynamics Information Technology (GDIT) is a global technology and professional services company renowned for delivering cutting-edge solutions to major agencies across the U.S. government, defense, and intelligence communities. With a workforce of approximately 30,000 experts worldwide and operations spanning over 50 countries, GDIT harnesses advanced technology and deep expertise to enable mission success and digital modernization. The company specializes in key capabilities such as artificial intelligence and machine learning (AI/ML), cloud services, cybersecurity, and application development. GDIT is dedicated to creating safer and smarter environments by providing innovative and reliable technology services that support critical national security and public service missions.

As a Service Desk Technician at GDIT, you will play a pivotal role in supporting and enhancing the technology infrastructure that underpins the operations of large government organizations. This position is a frontline role responsible for delivering exceptional technical support and customer service, handling help desk inquiries related to network, desktop, and systems hardware and software. You will serve as the primary point of contact for users, providing timely and effective troubleshooting responses to resolve incidents and requests in a 24x7 service center environment.

The role requires a mix of technical acumen, problem-solving skills, and excellent communication abilities. You will be tasked with managing support tickets, diagnosing issues, and providing first-level resolution or escalating them properly when necessary. Comfort working in a fast-paced and technology-driven environment is essential, along with the ability to multi-task, maintain thorough documentation, and contribute to continuous service improvement by identifying recurring issues.

GDIT offers a dynamic career opportunity where your work directly impacts the security and efficiency of government operations. You will have the chance to grow professionally through paid education and certifications while working with cutting-edge technology in an innovative and mission-focused company. The position is a regular, full-time role including an hourly salary range of $28.60 to $38.70, subject to experience, location, and contract terms. US citizenship is required, and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with a polygraph is necessary given the sensitive nature of the work.

Joining GDIT means becoming part of an organization committed to employee wellness, diversity, and internal career mobility. You will benefit from comprehensive health and wellness packages, a 401K plan with company match, and professional growth opportunities. The company promotes a culture where people are the differentiator, fostering an environment of respect and innovation. Serving as a Service Desk Technician at GDIT means making an impact not only on the technology landscape but also on national safety and security, supporting a smarter and more secure tomorrow.