Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution.

Job Description

Essential Responsibilities:

• Plan and implement projects at various customer work sites in LAM and NAM, including the activities of staff and subcontractors.
• The primary customer contact for the duration of each project.
• May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
• Uses prior experience and acquired technical expertise to manage contract implementation.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems.
• Provides informal guidance to new team members

Required Qualification:

Additional Information

#LI-Remote - This is a remote position