Job Overview

GCCM is seeking a Director of Operations to lead project execution discipline across commercial exterior facade projects. This role is responsible for creating daily visibility, holding Project Managers accountable, coordinating field and procurement priorities, protecting schedule and margin, strengthening documentation, and escalating risks before they damage the project.

Responsibilities

GCCM-Specific Meaning

Daily PM Accountability

Run a short daily operating check-in with each Project Manager or project pod to confirm commitments, blockers, RFIs, submittals, manpower needs, material status, client issues, and high-risk items.

Weekly Project Health Reviews

Maintain and review a one-page scorecard for every active project covering schedule, budget, procurement, RFIs, submittals, change orders, manpower, safety, quality, punch list, billing, and client risk.

Schedule Control

Require and verify 2-week and 6-week look-ahead schedules. Confirm field readiness, deliveries, access, manpower, inspections, phasing, and critical project dependencies.

Procurement and Material Coordination

Track long-lead and critical materials including aluminum, glass, hardware, doors, anchors, sealants, accessories, shop drawings, samples, and specialty/security products.

Document Control Discipline

Enforce current drawings, approved submittals, RFI logs, change order logs, meeting minutes, transmittals, field reports, photos, punch lists, and closeout packages.

RFI, Submittal, and Change Order Management

Make sure PMs submit, follow up, price, document, and escalate unresolved items before they impact fabrication, procurement, field installation, payment, or client relationships.

Budget and Margin Protection

Review project budgets, committed costs, labor burn, unapproved change work, late billing, retainage, cash collection risk, and exposure to claims or margin loss.

Field and Manpower Coordination

Coordinate PMs with field supervisors and foremen so labor is assigned to the right project, crews have clear priorities, and manpower is not idle, overloaded, or misaligned.

Quality and Safety Standards

Create and enforce project quality checkpoints and safety compliance expectations, especially on schools, hospitals, and government projects where reputation and documentation are critical.

Client and GC Communication Standards

Ensure PMs communicate professionally, document commitments, respond on time, and escalate sensitive issues before they become relationship or payment problems.

Issue Escalation System

Define and enforce what must be escalated within 24 hours, including missed milestones, critical path threats, denied access, design conflicts, unpaid change work, safety incidents, defective materials, and client complaints.

Process Improvement and Training

Build GCCM SOPs, templates, project kickoff checklists, PM training, field handoff processes, project closeout standards, and post-project lessons learned routines.

Operating Cadence This Role Must Run

• Daily: 15-minute PM control check to catch blockers and assign owners/due dates.
• Twice Weekly: Procurement and submittal review to prevent material, approval, or lead-time surprises.
• Weekly: Project health review with red/yellow/green dashboard for leadership.
• Weekly: Field manpower planning for the next 2 weeks.
• Biweekly: Financial risk review for change orders, billing, labor burn, retainage, and AR risk.
• Monthly: Operations improvement meeting to update SOPs and fix repeat problems.

Required Authority

• Direct authority over PM operating discipline, including logs, meeting attendance, risk reporting, and action-item completion.
• Escalation access to President/Board for red/yellow project issues without politics or filtering.
• Coordination authority with field supervisors to align labor and field priorities with project commitments.
• Standard-setting authority to enforce GCCM templates, scorecards, kickoff checklists, closeout standards, and reporting procedures.

Ideal Candidate Profile

• Experience: 10+ years in commercial construction operations, project management, or senior PM leadership; facade/glazing/envelope experience strongly preferred.
• Technical Depth: Strong understanding of RFIs, submittals, shop drawings, procurement, field sequencing, change orders, claims, safety, quality, billing, and closeout.
• Leadership Style: Firm, organized, and calm. Able to hold PMs accountable without becoming emotional, political, or chaotic.
• Systems Ability: Can build dashboards, SOPs, checklists, meeting cadence, and repeatable project controls.
• Communication: Can brief leadership clearly: what is red, why it matters, who owns it, and by when it will be solved.

Success Measures

• PMs report through a consistent dashboard before leadership has to chase them.
• Risks are flagged early with owner, due date, and next action.
• RFIs, submittals, change orders, procurement, and closeout logs stay current and visible.
• Field manpower priorities are clear for the next 2 weeks.
• GCCM has one operating standard across projects and states: One Standard. Every State.

Pay: $100,000.00 - $200,000.00 per year

Benefits

• Health insurance
• Paid time off

Work Location: In person