SCCM Administrator

Role Overview

We are seeking a highly skilled Microsoft Endpoint CSA (Intune Specialist) to manage and optimize our Microsoft Intune environment. This role involves end-to-end ownership of deployment, configuration, migration, and ongoing management of endpoints to ensure security, compliance, and performance across the organization.

Key Responsibilities

• Manage and maintain Microsoft Intune environment for endpoint security and compliance
• Configure and troubleshoot Intune components including:
• Device enrollment
• Policy and profile deployment
• Application management
• Device compliance and configuration
• Endpoint security policies
• Reporting and analytics
• Lead migrations and co-management initiatives (SCCM to Intune, JAMF to Intune, etc.)
• Implement and support modern workplace solutions including AVD and Windows 365
• Automate and optimize processes using PowerShell, Microsoft Graph API, and Power Automate
• Monitor and analyze system performance using Log Analytics and Power BI
• Handle escalations and provide clear troubleshooting and resolution plans
• Collaborate with stakeholders, business teams, and technical teams
• Stay updated with the latest Microsoft technologies, features, and industry trends

Required Technical Skills

• Strong expertise in:
• Microsoft Intune
• Azure Active Directory (Entra ID)
• Windows 10/11 endpoint management
• SCCM (Configuration Manager) and co-management
• Experience with:
• Windows 365 (Cloud PCs) and Azure Virtual Desktop (AVD)
• Mobile Device Management (MDM) & Mobile Application Management (MAM)
• macOS, iOS, Android device management (Linux awareness is a plus)
• Conditional Access, Autopilot, Proactive Remediation
• Windows Update for Business and Autopatch
• Knowledge of:
• Intune Suite (Advanced Analytics, Remote Help, Endpoint Privilege Management, etc.)
• Azure Identity & Access Management
• Microsoft Graph API and scripting
• Log Analytics (KQL queries) and Power BI dashboards
• Experience with third-party tools (AirWatch, MobileIron, Munki, etc.)
• Strong troubleshooting skills (Level 300–400 in SCCM)

Additional Technical Knowledge

• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wi-Fi
• Understanding of HTTP/HTTPS and tools like Fiddler
• Knowledge of Zero Trust, Windows Hello for Business, and Copilot (preferred)
• Experience with automation using Azure Logic Apps and Power Automate

Soft Skills & Competencies

• Strong communication and presentation skills
• Ability to engage with business stakeholders and decision-makers
• Proven leadership in handling escalations and critical issues
• Strong problem-solving and analytical mindset
• Ownership, accountability, and customer-focused approach
• Ability to propose and drive solution roadmaps
• Continuous learning attitude and adaptability

Key Expectations

• Provide technical leadership and handle complex escalations
• Drive issue resolution with clear action plans and follow-ups
• Partner effectively with internal and external teams
• Deliver high-quality solutions aligned with business objectives