Technical Support Analyst

Full Time

New York, New York, United StatesPosted 2 days ago

Role Overview

Gardacp is hiring a Technical Support Analyst. This is a full-time role in New York, New York. Part of Gardacp's Devops hiring, posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Devops roles is $125k-$160k (based on 27 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.

Garda is seeking a Technical Support Analyst based in our New York Office. This role is the primary IT point of contact for employees in NY and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.

Beyond day-to-day end-user support, this role contributes meaningfully to global infrastructure projects, assists the security team with vulnerability remediation and incident response, and serves as an on-site liaison to our Managed Service Provider, helping to triage, escalate, and drive resolution of support issues across the firm.

Position Responsibilities

End-User & Desktop Support

Serve as primary IT support for Garda’s New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems. Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain professionalism and adaptability in a fast-paced environment.

Liaison & MSP Coordination

Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams. Build strong relationships with support and engineering teams to improve responsiveness and service quality.

Security Support

Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.

Infrastructure & Projects

Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.

Qualifications & Desired Skills

2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
Experience supporting executives or trading floor environments
Strong communication skills with ability to prioritize and manage multiple tasks under pressure
Ability to lift and install IT equipment
Experience with endpoint tools (e.g., Intune or SCCM)
Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)

This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.

Base Salary for this role is expected to be between:

$90,000—$115,000 USD

About Gardacp

Gardacp

DevopsOn-site

1 other open role at Gardacp on TryApplyNow.

View all 2 roles at Gardacp

Frequently Asked Questions

How do I apply for the Technical Support Analyst position at Gardacp?

Use the Apply button above to submit your application directly to Gardacp. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Technical Support Analyst position at Gardacp located?

This position is based in New York, New York. Gardacp has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Technical Support Analyst at Gardacp earn?

Gardacp has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Technical Support Analyst role at Gardacp posted?

This role was posted on July 7, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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