Tech Support Virtual Internship

We offer remote internships to Chinese/Chinese Speaking university students and recent graduates, MBA & master’s students and graduates helping them build essential skills and strengthen their professional profiles. Internships are available in the following areas

Tech Support Virtual Internship

GAO Research Inc. is seeking highly motivated and detail-oriented Chinese-speaking students or recent graduates located in Canada to join our Tech Support team as virtual interns. This role provides valuable hands-on experience in technical support, customer service, and client communication, supporting global customers with cutting-edge technology products.

Location: Remote

Job Type: Internship

Duration: 3-6 months

Key Responsibilities

• Provide first-level technical assistance to customers by diagnosing issues, answering product-related questions, and guiding users.
• Develop a strong understanding of GAO Research’s hardware and software products to assist clients effectively.
• Maintain accurate records of issues, solutions provided, and feedback for continuous improvement.
• Coordinate with internal teams (engineering, sales, product development) to resolve complex technical issues.
• Participate in ongoing training to stay updated with product updates and new technologies.

Qualifications

• Enrolled in or recently graduated from a degree program in Computer Science, Information Technology, Engineering, or a related technical field.
• Fluency in Chinese (Mandarin or Cantonese) is required for communication with clients and partners in China.
• Knowledge of Chinese business culture and communication styles is a strong asset for this role.
• Basic understanding of computer networks, software, and hardware troubleshooting.
• Ability to multitask, stay organized, and work independently in a fully remote environment.
• Proficient in Microsoft Office tools including Excel, Word, and PowerPoint.
• Strong problem-solving skills with a proactive and customer-focused mindset.

Why Join Us?

• Practical exposure to global tech support operations in a real-world business environment.
• Mentorship and professional development within an international high-tech company.
• Receive three certificates (or multiple certificates) upon successful completion of the internship.
• Flexible and fully remote work opportunity from anywhere in Canada.

How to Apply

If you’re excited about this opportunity, please send your updated resume to HR-Intern-Recruit@gaoresearch.com