Role Overview
Fusion CX is hiring a entry-level Customer Service Representative Voice Support (English & Hindi) Navi. This is a full-time role in Mumbai. posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Mega Hiring Drive at Fusion CX Join Our Growing Team in Navi Mumbai! Are you fluent in English and Hindi Are you looking to launch or advance your career in customer service with a company that prioritizes people Fusion CX is now hiring Customer Service Representatives for our Voice Support team in Navi Mumbai. With a dynamic workplace, a supportive team culture, and a lucrative incentive plan, this opportunity is designed for individuals who thrive in a fast-paced, customer-first environment. Whether you are a recent graduate or have up to two years of experience, this is your chance to step into a customer-centric role with strong career potential. If you are looking for call center roles in Navi Mumbai or customer support job openings near Mahape, this is the opportunity to make your mark.
Job Description
Key Responsibilities
Handle incoming calls, emails, and chats from customers regarding service requests, complaints, and general inquiries.
Provide accurate information about plans, coverage, and the claims process.
Log customer interactions in CRM tools and ensure timely resolution.
Escalate unresolved queries to the appropriate internal departments.
Follow up with customers after the service to ensure satisfaction and gather feedback.
Maintain a high level of professionalism and empathy during customer interactions.
Meet KPIs like average handling time (AHT), customer satisfaction score (CSAT), and first-call resolution (FCR).
Job Requirements
Minimum HSC / Graduate in any discipline.
02 years of experience in customer service (preferably in insurance, e-commerce, or consumer electronics sectors).
Excellent verbal and written communication skills (English and Hindi).
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and a customer-first mindset.
Process Type: Inbound Voice (English & Hindi)
Work Mode: Work from Office
Shift: Fixed Day Shift | 6 Days a Week | Rotational Week-Off
Location: Navi Mumbai
Why Join Fusion CX
At Fusion CX, your voice drives customer satisfactionand your success fuels ours. We foster meaningful customer connections while providing our employees with a career journey that is supported by growth, learning, and recognition.
Be part of a fast-growing CX company serving global and domestic clients
Enjoy performance-based incentives, timely recognition, and career growth opportunities
Thrive in a people-first culture that celebrates effort, empathy, and team spirit
Work in a modern, accessible office in Navi Mumbais Millennium Business Park
Learn through ongoing training and development programs tailored to your career stage
Looking for customer support jobs in Navi Mumbai or voice process job openings in Mahape Ready to start your journey in a role where you matter Apply today. Walk in and walk out with opportunity. Only at Fusion CX. Mega Hiring Drive at Fusion CX Join Our Growing Team in Navi Mumbai! Are you fluent in English and Hindi Are you looking to launch or advance your career in customer service with a company that prioritizes people Fusion CX is now hiring Customer Service Representatives for our Voice Support team in Navi Mumbai. With a dynamic workplace, a supportive team culture, and a lucrative incentive plan, this opportunity is designed for individuals who thrive in a fast-paced, customer-first environment. Whether you are a recent graduate or have up to two years of experience, this is your chance to step into a customer-centric role with strong career potential. If you are looking for call center roles in Navi Mumbai or customer support job openings near Mahape, this is the opportunity to make your mark.
Job Description
Key Responsibilities
Handle incoming calls, emails, and chats from customers regarding service requests, complaints, and general inquiries.
Provide accurate information about plans, coverage, and the claims process.
Log customer interactions in CRM tools and ensure timely resolution.
Escalate unresolved queries to the appropriate internal departments.
Follow up with customers after the service to ensure satisfaction and gather feedback.
Maintain a high level of professionalism and empathy during customer interactions.
Meet KPIs like average handling time (AHT), customer satisfaction score (CSAT), and first-call resolution (FCR).
Job Requirements
Minimum HSC / Graduate in any discipline.
02 years of experience in customer service (preferably in insurance, e-commerce, or consumer electronics sectors).
Excellent verbal and written communication skills (English and Hindi).
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and a customer-first mindset.
Process Type: Inbound Voice (English & Hindi)
Work Mode: Work from Office
Shift: Fixed Day Shift | 6 Days a Week | Rotational Week-Off
Location: Navi Mumbai
Why Join Fusion CX
At Fusion CX, your voice drives customer satisfactionand your su
About Fusion CX
Fusion CX
fusioncx.com
5 other open roles at Fusion CX on TryApplyNow.
Frequently Asked Questions
How do I apply for the Customer Service Representative Voice Support (English & Hindi) Navi position at Fusion CX?
Use the Apply button above to submit your application directly to Fusion CX. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative Voice Support (English & Hindi) Navi position at Fusion CX located?
This position is based in Mumbai. Fusion CX has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative Voice Support (English & Hindi) Navi at Fusion CX earn?
Fusion CX has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative Voice Support (English & Hindi) Navi role at Fusion CX posted?
This role was posted on June 29, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Representative Voice Support (English & Hindi) Navi role at Fusion CX entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Fusion CX has listed.
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