Public Relations Officer – Front Desk Executive

Public Relations Officer – Front Desk Executive

Location: Fountainhead School, Kunkni, Surat Job Type: Full-time | On-site Working Hours: Monday to Saturday | 7:30 AM – 3:45 PM (Occasional extended hours based on school events or admission cycles)

Role Overview

We are seeking a dynamic and well-presented Public Relations Officer – Front Desk Executive to serve as the first point of contact at Fountainhead School. This role combines front office management with public relations responsibilities, ensuring a welcoming experience for visitors while effectively representing the school’s values and brand. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to manage front desk operations seamlessly.

Key Responsibilities

• Greet and assist visitors, parents, and students in a courteous and professional manner
• Manage incoming calls, emails, and front desk inquiries, ensuring timely and accurate responses
• Handle admission-related inquiries and guide prospective parents through the school’s offerings and processes
• Maintain visitor records and ensure adherence to security and entry protocols
• Coordinate appointments, campus visits, and meetings with relevant departments
• Act as a liaison between parents, visitors, and internal teams to ensure smooth communication
• Support public relations efforts by maintaining a positive and professional image of the school at all times
• Assist in organizing school events, orientations, and admission drives
• Manage courier, mail, and front office administrative tasks efficiently
• Maintain cleanliness and presentation of the reception area

Qualifications & Skills

• Bachelor’s degree in any discipline (Mass Communication / Public Relations preferred)
• 1–3 years of experience in front desk, customer service, or public relations roles (school experience preferred)
• Excellent verbal and written communication skills in English (Hindi/Gujarati is an advantage)
• Pleasant personality with a professional appearance and strong interpersonal skills
• Strong organizational and multitasking abilities
• Basic proficiency in MS Office / Google Workspace

Key Competencies

• Customer service orientation
• Communication and relationship management
• Professional etiquette and presentation
• Problem-solving and responsiveness
• Attention to detail and reliability

How to Apply

Please send your resume to careers@fountainheadschools.orgOr apply via the online application form available on our official website.

Job Type: Full-time

Benefits

• Commuter assistance
• Food provided

Experience

• Customer support: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person