Account Manager

 

About us

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions

Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability—combining full-funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter.

Trusted by hundreds of leading brands across three continents, we're scaling fast across London, Mumbai, and Austin.

And we're on the lookout for ambitious, creative problem solvers to jump in and help us build the world’s most powerful marketing measurement solution.

How We Work: AI-First from Day One

At Fospha, AI isn't a buzzword - it's how we operate. Every team member has Claude Enterprise access from their first day, with the expectation that you'll use Claude Code, Design, Chat, Co-Work and other AI tools to elevate your work.

We believe the best ideas come from everyone, not just leadership - and that staying ahead means investing in every person to innovate responsibly. That's why we give every team member access to cutting-edge AI tools from day one, with the expectation that you'll use them thoughtfully: raise the bar, don't lower it. Experiment more, move faster, and help us deliver better outcomes for our customers and partners.

We've built an AI enablement framework designed to make you more effective, not replace you: you'll learn to delegate repetitive work, accelerate analysis, and focus on judgment and strategy. Through practice and feedback, you'll develop the judgment to know when to trust AI output, when to challenge it, and how to layer your critical thinking on top of what the tools generate.

We're looking for people who are excited to experiment with us, willing to fail fast, and thoughtful about the limitations of AI - not just excited by the hype.

The Role

As an Account Manager you will play a critical role in ensuring Fospha’s customers see measurable value and business impact from our marketing measurement platform.

Working within our Customer team, you’ll directly own relationships across a portfolio of customers, driving retention, adoption, and commercial readiness.

You will:

• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle.
• Collaborate closely with the Head of Customer Accounts on your higher impact accounts, building the commercial skillset to secure long term and successful partnerships with Fospha customers
• Turn data into impact stories. Helping different customer personas see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling tailored to what they care about, from the CFO to the Marketing team to in house Data teams.
• Identify signals of growth or risk early, working with the day to day customer teams to flag adoption challenges or expansion opportunities, and contribute to the proactive building of a tailored learning agenda with each of our customers.
• Contribute to proactive strategic account plans, helping shape the roadmap for your accounts, ensuring every action ties back to measurable outcomes and maps out your stakeholder and activation plan across the account to get ahead of renewal conversations
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve our platform and delivery.

What are we looking for?

• 2–4 years of experience in Sales or Account Management within ecommerce or digital marketing.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the “so what” for the customer.
• A commercial track record managing renewals, upsells, and business case storytelling.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive. You take ownership of follow-ups, get creative with planning, and ensuring nothing slips through the cracks.
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement.

 

Our Values & Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candour with caring: We deliver candid feedback with kindness and receive it with gratitude

Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!

What We Offer

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• Travel to our London HQ and cross-team
• 14 days PTO and an additional 11 federal public holidays
• Plus your birthday off
• 401k
• Daily office snacks and treats

The Process

1. 20-minute screening call
2. Take-home task (customer scenario + data interpretation)
3. Team interview
4. Final interviews with Fospha SLT